Wotif... It’s Aussie for Travel
For nearly 20 years, Wotif has been helping Australians travel, stay, and play in Australia and beyond.
Aussie travellers loved having the power to organise their own travel and in fact on average 4 hotels are booked on Wotif every minute. That’s a lot of happy campers (and business travellers, and honeymooners, and roadtrippers, and holidaymakers...).
Today, Wotif offers even more than top hotel deals. In addition to giving travellers the ability to book millions of stays all over the world, Wotif gives Aussie travellers access to thousands of flights (which can be combined with hotels in the same destination to create custom packages), simple car hire options, exciting activities, and travel insurance in Australia and beyond. With so many great deals to choose from, it’s no wonder that ‘Wotif’ has come to mean ‘Travel’ for so many Aussies.
Privacy Statement Summary
What does this Privacy Statement cover?
When you create an account on one of Wotif’s sites, sign up to receive offers or information, or make a booking using Wotif’s platform, you give Wotif your personal information. Wotif also collects such information through automated technology such as cookies placed on your browser, with your consent where applicable, when you visit Wotif’s sites or download and use Wotif’s Apps. Wotif also receives information from affiliated companies within Expedia Group, as well as business partners and other third-parties, which help us improve Wotif’s platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market Wotif’s services.
How is your personal information shared?
Your personal information may be shared to help you book your travel and/or vacation, assist with your travel and/or vacation stay, communicate with you (including when Wotif sends information on products and services or enable you to communicate with travel providers and/or property owners), and comply with the law. The full Privacy Statement details how personal information is shared.
What are your rights and choices?
You can exercise your data protection rights in various ways. For example, you can opt-out of marketing by clicking the “unsubscribe” link in the emails, in your account as applicable, or contacting Wotif’s customer service. Wotif’s Privacy Statement has more information about the options and data protection rights available to you.
Fares & Prices:
Expedia may offer you the opportunity to book a reservation for a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines. Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes you to make changes to the other flight, you will be responsible for any fees incurred for making changes to the unaffected flight. In case of a no-show or cancellation, you may be entitled to a refund of airport taxes and fees included in the price of the ticket purchased. Where you are eligible for a refund, you can request such a refund from Expedia Customer Service who will submit your request to the airline on your behalf.
Subject to the note below, you acknowledge and agree that your credit or debit card will be charged by the Expedia Group Companies or the supplier(s) with which your booking is made (as applicable) for the total booking price of the travel services in full at the time of the booking. This is the price displayed on the Website, plus taxes and service fees (where applicable). Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice.
Prices and fees for some low-cost flights originating overseas, or additional baggage fees for certain airlines, may be in another currency (e.g. EUR), for which Wotif will provide an estimate in the default currency of this Website, or selected preferred currency (if applicable). The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a conversion or transaction fee (which may be in a foreign currency) charged by your card issuer to process the transaction. Expedia is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.
Some accommodation providers may require you to present a credit card or cash deposit upon check-in to cover any additional expenses that may be incurred during your stay. You are responsible for the payment of any additional expenses and any deposit taken or amounts charged to your credit card by the relevant accommodation provider are unrelated to any payment made through the Website for your hotel booking. Note: In the event that you book a reservation for accommodations (with the exception of prepaid hotel accommodation as set out below), you acknowledge and agree that all charges, taxes and other costs relating to your booking are payable by you to the accommodation provider at the time requested by the accommodation provider (usually upon check-in or check-out from the accommodation). Expedia is not liable for any costs incurred due to relocation.
Pay Online Now or Pay Later at Hotel:
With certain hotels, you may be presented with the option to pay online now ("Pay Online Now") or pay later at the hotel ("Pay Later at Hotel"). If you select the Pay Online Now option, your credit card will be charged by one of the Expedia Group Companies (for example, Travelscape) immediately. If you select “Pay Later at Hotel”, the hotel will charge your credit card in the local currency at the time of your stay. Please note that for a Pay Later at Hotel booking, tax rates and foreign exchange rates could change in the time between booking and stay. Your credit card provider may also charge a foreign currency conversion fee. Additionally, please note that Wotif’s coupons may only be applied to Pay Online Now bookings.
If you book a hotel located in Australia using the Pay Online Now option (where available), you may receive and/or access an Australian Tax Invoice. If you are entitled to receive this invoice for standalone hotel bookings it will be available via a link in (a) your booking confirmation email under "Receipt"; and (b) your itinerary which can be accessed through the "My Trips" link at the top of the Wotif.com landing page. If you book a hotel located in Australia as part of a package, and you are entitled to receive an Australian Tax Invoice, you will need to contact Expedia Customer Service to obtain this invoice. Please note that some accommodation premises in Australia are exempt from the Australian Goods and Services Tax ("GST") and therefore your confirmation and/or itinerary may not show GST, and you may not be entitled to receive an Australian Tax Invoice.
If you book a hotel located in Australia using the Pay Later at Hotel option you should receive a tax invoice from the hotel at the time of your stay.
Pay Later at Hotel (Postpaid Hotel Reservations):
Pay Later at Hotel is a postpaid hotel reservation. In the event that you book a postpaid hotel reservation, you acknowledge and agree that the total quoted price will be payable by you to the accommodation provider at the time requested by the accommodation provider (usually upon check-in or check-out from the accommodation). The accommodation provider may charge you additional costs for expenses incurred during your stay. If you wish to cancel or change your booking, you must notify Wotif within the cancellation policy period applicable to the relevant hotel (which varies by hotel), or you will be charged the full cost of your stay. In the event you do not show up for the first night of the booking and plan to check-in for subsequent nights in your booking, you must confirm the booking changes with us no later than the date of the first night of the booking to prevent cancellation of your booking. You are responsible for any cancellation or change fees that you incur. Some hotels do not permit changes to or cancellations of bookings after they are made, as indicated in the rules and restrictions for the hotel booking.
Pay Online Now (Prepaid Hotel Reservations):
Pay Online Now is a prepaid hotel reservation. In the event that you book a prepaid hotel reservation, you acknowledge that the Expedia Group Companies pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations for Pay Online Now bookings. You also acknowledge that the Expedia Group Companies provide you services to facilitate such booking of reservations for a fee (the "facilitation fee"). For certain bookings within the United States and Canada, for instance, the room rate displayed on the Website is a combination of the pre-negotiated room rate and the facilitation fee retained by the Expedia Group Companies for their services. For some prepaid hotel reservations, one of the Expedia Group Companies, such as Travelscape, may be the facilitator of your room reservation and also the merchant of record for your Pay Online Now booking. You authorize the Expedia Group Companies to facilitate reservations for the total reservation price, which includes the room rate displayed on the Website, plus any tax recovery charges, service fees, and where applicable, taxes (including GST) on the Expedia Group Companies' services. You agree that your credit card will be charged by an Expedia Company (for example, Travelscape) for the total reservation price. Upon submitting your reservation request you authorize the Expedia Group Companies to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.
You acknowledge that except as provided below with respect to tax obligations on the amounts Wotif retains for Wotif’s services, the Expedia Group Companies do not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that the Expedia Group Companies pay to the hotel supplier for taxes due on the hotel's rental rate for the room. The hotel suppliers invoice the Expedia Group Companies for certain charges, including tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by the Expedia Group Companies to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc., in effect at the time of the actual use of the hotel by Wotif’s customers. Wotif retains service fees as additional compensation in servicing your travel reservation. Service fees retained by the Expedia Group Companies for their services vary based on the amount and type of hotel reservation. Sales, use and/or local hotel occupancy taxes are imposed on the amounts that Wotif charges for our services (facilitation fee and/or service fee) in certain jurisdictions. For bookings made at hotels located in Australia using the Pay Online Now option, Wotif may also collect Australian GST. The actual tax amounts on Wotif’s services may vary depending on the rates in effect at the time of your hotel stay.
You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation (which vary by hotel). If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, the full cost of your stay will be non-refundable, except if you are entitled to a refund or remedy under the Australian Consumer Law ("ACL"). In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with Wotif no later than the date of the first night of the reservation to prevent cancellation of your reservation. You agree to pay any cancellation or change fees that you incur. Some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation.
You agree to make payment at the time of booking via a debit to your nominated credit or debit card. The amount charged will be the amount shown on Wotif’s booking page prior to you clicking the Pay Online Now button on that page. Upon submitting your booking request, you authorize one of the Expedia Group Companies, (for example, Travelscape), to facilitate the relevant hotel booking, including making payment arrangements with the relevant hotel supplier.
How to contact Wotif
More information about Wotif’s privacy practices is in Wotif’s full Privacy Statement. You can also contact Wotif as described below in the “Contact Us” section to ask questions about how Wotif handle your personal information or make requests about your personal information.
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