Singapore's No.1 health, personal care & beauty retailer with all your favorite brands at great prices. Watsons is a health care and beauty care chain store in Asia. It is the flagship health and beauty brand of the A.S. Watson Group, which is majority-owned by CK Hutchison Holdings.
Establishes in Hong Kong in 1841, A.S Watson group is the world’s largest international health and beauty retailer with 16,000 stores in 27 markets. Watsons is Asia’s leading health and beauty retailer currently operating nearly 8,000 stores and more than 1,500 pharmacies in 14 Asian and European markets.
Watsons continually sets the standards in the health, wellness, and beauty market. Watsons’ promise to customers- LOOK GOOD, FEEL GREAT- is something Watsons make happen every day by going the extra mile, bringing smiles to people’s faces, and providing the best of health, well-being, beauty, and personal care in Watsons’ stores and online.
Return and Refund Policy
Watsons will always try to make sure that items delivered to you are in a good condition and correct. However, the following types of items can be put up for return and refund request:
Incorrect item from the initial order
If you received any of the above items, please contact Watsons’ customer service within 7 days upon receiving your order, subject to the following terms and conditions:
-- Item must be in their original purchase condition.
-- All packaging of each item must remain unopened and not defaced in any manner.
-- Items purchased as part of a set or multi-item pack, have to be returned as a whole set.
-- Items that are labeled as Non-returnable and/or Non-refundable on watsons.com.sg, will not be accepted in Watsons’ return and refund policy.
All return requests are to be submitted to Watsons’ customer service and the requests will be reviewed by Watsons, subjected to approval. All successful cases will be refunded with eVoucher as a credit use for future purchases.
Ask Watsons a question!
To trace your online order, please proceed to Ninja Van, kindly click onto ‘track your order’, your tracking number would be 1111_______ (followed by your order number).
You may refer to Watsons’ FAQ section for some quick answers and continue shopping at Watsons Online! However, if you have any further inquiries, simply fill up this form, and we will get back to you within the next 7 working days.
Please note that the best way to get in touch is by finding your local store using Watsons’ store locator.
To keep up to date with Watsons’ latest news, Watsons is available on...
You can place an order and choose to pay using any Credit/Debit card or American Express.
Yes, definitely! Watsons.com.sg is secured with a Secure Socket Layer (SSL), which encrypts all your personal information so that this information remains only with Watsons. Other than that, to enhance security, Watsons does not store your credit card information. Upon check out, you will be re-directed to Watsons’ payment gateway provider secured site and 3D secure site for one-time pin input to complete the transaction successfully.
Shipping and Delivery
There are no additional charges for time slot delivery service. Members enjoy FREE delivery with min. $40 nett spend. Non Members enjoy FREE delivery with min. $80 nett spend. A delivery charge of $8 will be applied to order below $40 (Members) & $80 (Non-members).
Delivery time slot will be disabled during peak period. Your order will be delivered within 3 to 5 working days.
TERMS AND CONDITIONS FOR ONLINE PURCHASE
1.1. In these terms and conditions and the Special Conditions (as defined below) (collectively referred to as the “Terms and Conditions”), "Watsons" or “we” or “us” means Watson’s Personal Care Pte. Ltd. and the "customer" or “you” means any person, firm, company or body which places an order with Watsons. Please read these terms and conditions carefully before using Watsons’ website or mobile app (as the case may be) (collectively “our eStore”). By using Watsons’ eStore or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.
1.2. Watsons shall make every effort to ensure that prices, details and sizes of products at Watsons’ eStore are up-to-date. Prices are subject to change without prior notice and all orders are subject to Watsons’ acceptance at Watsons’ sole discretion and stock availability.
1.3. All photos and images of the products displayed on Watsons’ eStore are for illustration purposes in order to help you recognise the products only. The actual size, dimension and colour of the products may differ.
1.4 It is your responsibility to ensure that the products you intend to purchase are sufficient and suitable for your purposes and meet your individual requirements. Watsons does not warrant that the products for sale in Watsons’ eStore will meet your individual requirements. You acknowledge that the products purchased by you are standard and not made bespoke to fit any particular requirements that you may have.
1.5 Watsons shall make every effort to ensure product(s) displayed at Watsons’ eStore are in stock. If from time to time any products become out of stock, Watsons reserves the right to offer alternative product(s) of similar value and style.
1.6. All orders are subject to confirmation of final availability and Watsons reserves the right to reject the order in the event that any of the products or services requested are unavailable.
Watsons’ Privacy Principles
At Watson’s Personal Care Pte. Ltd. (“Watsons” or “we” or “us” or “our”) is a member of the A.S. Watson group of companies (“ASW Group”), which is part of the multinational conglomerate CK Hutchison Holdings Limited and its affiliated or related companies (“CK Hutchison Group”). Watsons take your privacy seriously. Here are Watsons’ 5 privacy promises to you:
-- Watsons will ALWAYS ensure that your personal data is used in line with applicable data protection laws.
-- Watsons will ALWAYS be transparent with you about how Watsons use your personal data. This includes informing you about what information Watsons collect, what Watsons do with it, with whom Watsons shares it, and who you should contact if you have any concerns.
-- Watsons will ALWAYS provide you simple options to say 'STOP' when you are no wish to receive Watsons’ marketing communications.
-- Watsons will ALWAYS take all reasonable steps to protect your personal data and make sure no unauthorized person accesses it.
-- Watsons will ALWAYS respond to any questions on processing your personal data without undue delay.
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