Discover what Vrbo is all about
With over 2 million bookable vacation rentals, Vrbo connects homeowners with families and vacationers looking for something more than a hotel for their trip. The Vrbo community offers families an array of rental property types such as condos, cabins, lake rentals, beach houses, and more. Discover properties in destinations that everyone dreams of visiting. All it takes is a quick Vrbo property search to securely book your next condo, cabin, or house anywhere in the world. If you're traveling with a large group, you can find rental homes on Vrbo that give you space and comfort you need without sacrificing the amenities that matter most, all within your budget.
Here’s what makes a vacation rental perfect for you
Whether you're planning a family vacation with your pet, a relaxing weekend getaway, or an adventurous excursion, vacation rentals are ideal for trips of all types. You can find everything from charming mountain cabins and lakeside lodges to breathtaking city apartments and luxury homes, or anything in between, all with an array of features to make your trip more comfortable and convenient. Staying in a vacation home, you'll enjoy amenities like extra bedrooms or a full kitchen with appliances, making it much easier to enjoy a stress-free trip with the family. You can also find vacation home rentals with additional features such as waterfront views, a private pool or hot tub, or outdoor entertainment space.
Vrbo believes in family connection
Vrbo needs each other now more than ever, and Vrbo wants more quality time with the people it loves. Vrbo’s focus is on the importance of connection and the joy that celebrating meaningful moments together brings. That’s the magic Vrbo is trying to capture. That’s why it’s here.
Vrbo has a place for everyone
Vrbo started pairing homeowners with families looking for places to stay in 1995, and Vacation Rentals By Owner (Vrbo) was born. Since then, Vrbo has grown into a trusted global vacation brand with a unique selection of 2+ million whole homes all over the world. In other words, there’s room for everyone. Vrbo takes diversity and inclusion seriously, because Vrbo believes that family is everything. No matter how it takes shape.
Vrbo wants families to travel better together
That means new features that make getting away together simpler for everyone. It means filtering for preferences and highlighting destinations within driving distance. It means streamlined group planning tools. It means stays for every budget. And it means excellent customer service and flexible cancellation policies if plans change.
How is your personal information shared?
Your personal information may be shared to help you make a booking, assist you with or during your travel or stay, communicate with you (including when Vrbo sends information about products and services or enable you to communicate with travel providers or property owners or managers), or to comply with the law. Vrbo’s full Privacy Statement provides additional detail regarding how your personal information may be shared.
What are your rights and choices?
You can exercise your data-protection rights in various ways. For example, you can opt out of marketing by clicking the “unsubscribe” link in emails you receive, changing preferences in your account, as applicable, or by contacting Vrbo’s customer service team. Vrbo’s Privacy Statement has more information about the options and data-protection rights available to you.
How to contact Vrbo
More information about Vrbo’s privacy practices is in Vrbo’s full Privacy Statement. You can also contact Vrbo as described below in the Contact Vrbo section to ask questions about how Vrbo handles your personal information or to make requests about your personal information.
Payment Method Requirements; Bank and Credit Card Fees.
No member may request any traveler to mail cash, or utilize any instant-cash wire transfer service such as Western Union or MoneyGram in payment for all or part of a property rental transaction. Any violation of this term or any other unacceptable payment methods that may be posted on the Site may result in the immediate removal of the non-conforming listing from the Site without notice to the member and without refund. From time to time, Vrbo may become aware of users attempting to conduct a transaction that would involve an unauthorized payment method or a fraudulent payment method. Ideally, Vrbo hopes to be able to assist users in avoiding such transactions, but Vrbo assumes no liability or responsibility to do so or to inform users of any such actual or suspected activity.
Users’ bank or credit card companies may impose certain fees or charges, including, but not limited to, foreign transaction fees, related to any rental of a property. It is the user’s obligation to review any agreement with its bank or credit card company concerning any such fees.
Subscription Term and Refund Requests.
All subscription listings are sold to run the full term that is chosen by the member. The term starts on the date that the member submits the full or initial (as applicable) payment and expires one year thereafter. For example, for an annual subscription term, if the member submits payment for the subscription on July 1st, the subscription would expire on June 30 of the following year. If you renew your subscription listing, or if your subscription listing automatically renews, your listing will remain online for the new subscription period without a refund.
Generally, no refunds are available unless a member qualifies for a refund under any special program Vrbo may have in effect. If you believe you qualify for a refund, you may contact customer support by sending your request to the address listed under “Contact Us” above and include your listing number, and your reason for requesting a refund. Vrbo will then determine, in Vrbo’s sole discretion, whether any refund is due. If you sell your property and no longer wish for the listing to remain online, please contact Vrbo and Vrbo can remove the listing; however, no refund will be owed.
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