ABOUT VICTORIA'S SECRET
Glamorous. Iconic. Powerful.
Victoria's Secret is the leading specialty retailer of bras, panties, lingerie, pajamas and beauty products with prestige fragrances and body care. Victoria's Secret serves customers at nearly 1,400 Victoria's Secret Lingerie and Beauty stores around the globe and online at www.VictoriasSecret.com, enabling them to shop the brand anywhere and anytime.
What information do Victoria's Secret collect and how do Victoria's Secret use it?
Information You Provide
When you visit Victoria's Secret’s Services, you may provide Victoria's Secret with certain personal information, such as your name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, demographic information, responses to survey questions, sizing information and any other information you choose to provide. Victoria's Secret’s Services may also give you the option to upload or share pictures or videos of yourself and others.
Victoria's Secret collects this information at various places on our Services, such as when you check out with your online order; engage with our mobile applications; subscribe to catalogs, email offers, and mobile messaging offers; participate in surveys; join Pink Nation; enter contests or sweepstakes; or interact with special-event or program offers.
Victoria's Secret may also collect information that you provide on Victoria's Secret’s Services about people you know. For example, Victoria's Secret collectsyour gift recipient's contact information to process your gift orders. Victoria's Secret may also collect contact information about your friends and family members when you participate in one of Victoria's Secret’s refer-a-friend programs. In these instances, Victoria's Secret may send a message to your friend or family member on your behalf (so please only submit email addresses of individuals with whom you have a personal or family relationship and who would want to receive the message from you).
Information Your Devices Provide Automatically
When you interact with Victoria's Secret’s Services, Victoria's Secret obtains certain information by automated means, including the following:
Victoria's Secret may obtain information about your location when you access or use Victoria's Secret’s Services: for example, via your browser information and other similar device or browser attributes (like IP address), Victoria's Secret’s store locator page, or Victoria's Secret’s mobile applications. For more details, please see What choices do you have over how your information is used? below.
When you access Victoria's Secret’s Services, your computer, phone, or other device may provide navigational information, such as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.
Victoria's Secret also may obtain information about the computer or mobile device you use to access Victoria's Secret’s Services, such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website or app usage behavior.
Cookies, Clear Gifs and Similar Technologies
To better understand how you interact with Victoria's Secret’s Services, Victoria's Secret may collect information using cookies, clear-gifs (also known as web beacons or web bugs) and similar technologies.
A cookie is a small amount of data that's stored by your browser on your device. It's used to do things like see how you navigate Victoria's Secret’s Services, what you click on, remember you and your online purchases when you return, and recognize you and honor a special deal for you, when you redeem one of Victoria's Secret’s offers from a third party's site. This helps Victoria's Secret improve and deliver Victoria's Secret’s Services, provide better customer service, tailor and improve your online experience, and tailor offers to you based on your unique tastes and a combination of your online and offline (e.g., in-store) interactions and purchase history.
A clear gif is a nearly invisible pixel-sized graphic image on a web page, web-based document or email message. It helps Victoria's Secret do things like view the URL of the page on which the clear gif appears and the time the site, document or email in question is viewed; and recognize you and honor a special deal for you, when you navigate from a third party's site to redeem one of Victoria's Secret’s offers that may have appeared there. Clear gifs in emails help Victoria's Secret confirm the receipt of, and response to, Victoria's Secret’s emails, including those that you forward to friends and family; and they help deliver a more personalized or better online experience.
In addition to cookies and clear gifs, Victoria's Secret may also use device identifiers, web storage, and other technologies to collect information about your interactions with Victoria's Secret’s content and Services.
These technologies, illustrated above, may be used to help Victoria's Secret see which of Victoria's Secret’s interactive experiences online users like most. Cookies, clear gifs, and similar technologies also allow Victoria's Secret to associate your online navigational information and purchases and interactions (both online and offline) with personal information you provide (such as name, address, phone number, survey responses, and email address). Victoria's Secret associates this information to deliver products and services to you; improve Victoria's Secret’s business; transact business; and market Victoria's Secret’s products and services on this and other online services, and through a variety of media like email, mobile advertising, and direct mail.
For information about your options with respect to cookies, see What choices do you have over how your information is used? below.
Information Derived Through or Provided by Others
Affiliated entities, sister brands, vendors, social media networks, and advertising networks may provide Victoria's Secret with, or supplement, information about you. Victoria's Secret may use this information for a variety of operational or marketing purposes, such as to correct shipping information, market to you, deliver more relevant offers through customer insights, improve Victoria's Secret’s business, and transact business.
How Victoria's Secret Use the Information Victoria's Secret Obtain
-- Victoria's Secret use the personal information Victoria's Secret obtain through the Services to:
-- Deliver Victoria's Secret’s Services
-- Process your online orders;
-- Facilitate payment and transactions;
-- Create and manage your online account;
-- Personalize your online experience with content and offers that are tailored to your interests;
-- Provide customer service and respond to your inquiries and requests;
-- Include you in surveys and contests;
-- Enable you to post your content, such as comments, images or videos;
-- Facilitate networks of online social activity centered around our products and services;
-- Improve Victoria's Secret’s Services, the manner in which offers are made on Victoria's Secret’s Services, and the interactions and experience visitors have with Victoria's Secret’s Services;
-- Enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within Victoria's Secret’s online environment, or by viewing Victoria's Secret’s content within their online environment;
-- Market Victoria's Secret’s products and services that may be of interest to you; and
-- Create aggregated, pseudonymized or anonymized information for statistical purposes.
RETURN POLICY- INDIA
Return Options: eShopWorld
The instructions below are valid for online orders shipped with eShopWorld. If your order was not shipped through Victoria's Secret’s partner eShopWorld, view Victoria's Secret’s International Returns FAQ.
STEP 1: Log into the eShopWorld Returns Portal and select the items you wish to return.
You will need your order number and email address.
Package your return item(s) and your packing slip.
STEP 2: Print your return label and affix it to the outside of your package.
STEP 3: Return your item(s) using the carrier of your choice.
Return address is provided from the Returns Service Portal.
You are responsible for return shipping costs.
Return shipping costs vary by location. Victoria's Secret recommend checking with local carriers regarding return shipping options.
Please allow up to 30 days for your return to be received and processed. Victoria's Secret will send you an email when your package arrives at Victoria's Secret’s Return Center for verification and refund processing. Exchanges are not possible at this time. Instead, you can return the unwanted item(s) and order new items separately.
What products can be returned?
ADDITIONAL RETURN GUIDELINES:
ANY items(s) purchased online that you don't love may be returned, including Sale & Clearance merchandise. Original shipping and handling fees are not refundable. Offers are subject to adjustment due to returns, and cancellations.
If you received an incorrect, damaged or defective item, please contact Customer Care so that Victoria's Secretmay assist in correcting the error.
Learn more about the European Union (EU) Consumer Right of Return and Refund ("Cooling Off Period").
RETURN IN A STORE:
Stores are not able to accept returns for online purchases. Items purchased at a Victoria's Secret store must be returned or exchanged in a store located in the original country of purchase. Be sure to bring your original receipt to a store located in the original country of purchase. If you can't find it, Victoria's Secret will exchange merchandise or issue a merchandise credit, based on the lowest selling price of that merchandise.
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