The Company Store is all about...
The Company Store believes that comfort makes the world go 'round-that nothing beats a great night's sleep and downtime with family and friends restores your spirit.
True comfort comes from human (and non-human) connections that make a house a home: the dog who greets you after work, the partner you snuggle with, and maybe the little one that sneaks in to sleep between you at night.
Life is hectic, let The Company Store helps you make the most of your downtime–sleeping in, taking long naps, epic pillow fights, pajama parties, or maybe just curling up together with a good book or movie.
The Company Store sources the highest-quality materials and partner with the best manufacturers in the world to bring you the most comfortable bedding and bath products on the market.
Shipping & Delays
What is your standard shipping policy?
The Company Store is pleased to offer free ground shipping on orders of $50 or more to The Company Store’s customers every day within the 48 contiguous states (from east coast to west coast and everywhere in between)! The Company Store strives to ship in-stock items within 1-2 business days via UPS. For deliveries to PO Boxes, Alaska, Hawaii, and US Territories a $20 shipping fee applies. Free shipping is not available for some furniture, drop-ship items shipped directly from the manufacturer or other large items, which require special handling and care due to their size and weight.
Are you experiencing delays due to COVID-19?
The COVID-19 pandemic has strained virtually every industry, impacting every step of the global supply chain from vendors to fulfillment. The safety and health of The Company Store’s customers and employees is The Company Store’s top priority, as is the case with The Company Store’s distribution and delivery partners. This abundance of caution and care may contribute to distribution delays, but rest assured The Company Store is working hard to deliver your order as fast and as safely as possible. The Company Store appreciates your patience as they navigate this uncharted territory. Click here for additional information.
How will I know when my order has shipped?
For in-stock items, you should receive a shipping confirmation email with tracking information within 1-2 business days of placing your order.
What is The Company Store's "REST EASY" Guarantee?
All The Company Store’s products are made to the highest quality standards and The Company Store stands behind them with The Company Store’s 90-day Rest Easy Guarantee. Your comfort, The Company Store’s promise. Wash it, sleep on it, enjoy and have fun with it, just don’t damage it. If your ultimate comfort hasn’t been achieved, return it! It’s that easy.
Please note that The Company Store is not able to accept returns of monogrammed items, custom orders, clearance items (prices ending in $0.97), delivery and service charges, and Gift Cards.
About This Policy
Use of The Company Store’s websites, including mobile websites
Phone and email communications with The Company Store
Social media interactions on The Company Store’s websites and other third party websites like Facebook, YouTube, Pinterest, Instagram, and Twitter
Viewing The Company Store’s online advertisements or emails
Interactions with The Company Store’s authorized service providers
It also applies to personal information that The Company Store receives from business partners and other third parties. You can find out more information about The Company Store’s collection of personal information below.
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Contact The Company Store
The Company Store’s customer care specialists are ready to take your phone order, check on the status of an existing order or answer any questions you may on exchanges or refunds; international shipping charges; furniture shipping inquiries; missing shipments; notification of defective merchandise; complaint resolutions or billing inquiries.
Customer Care Phone: 1-800-323-8000
Monday-Friday: 8am - 10pm ET
Saturday & Sunday: 9:30am - 6pm ET
Holiday Hours (Except for Christmas Eve/Day below)
9:30am – 6pm ET
Christmas Eve: 8:00am – 3pm ET
Christmas Day: Closed
You can write to Customer Care at:
The Company Store
Customer Service Manager
3452 Losey Blvd S
La Crosse, WI 54601
Or email Customer Care for inquiries related to merchandising opportunities: custserv@TheCompanyStore.com