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ACCEPTABLE USE POLICY
Testbook provides a platform to prepare for exams online. To keep Testbook running smoothly for all of Testbook’s Users, you agree that you will use the Service only in a manner consistent with the following Acceptable Use Policy.
You agree not to post User Content that:
-is sexually explicit or pornographic;
-creates a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to yourself, to any other person, or to any animal;
-may create a risk of any other loss or damage to any person or property;
-seeks to harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details, or otherwise;
-violates, or encourages any conduct that violates laws or regulations;
-contains any information or content Testbook deems to be hateful, violent, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libelous, threatening, profane, or otherwise objectionable;
-contains any information or content that is illegal (including, without limitation, the disclosure of insider information under securities law or of another party's trade secrets);
-infringes any third party's Intellectual Property Rights, privacy rights, publicity rights, or other personal or proprietary rights;
-contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships; or
-is fraudulent, false, misleading, or deceptive
Information Testbook Collects
When you use the Service you provide Testbook with two types of information: (i) information you submit via the Service and (ii) information regarding your use of the Service collected by us as you interact with the Service.
Through the registration process, you may provide Testbook with your name, email address, hometown, and other information that may be requested during the registration process. When you use the Service you may submit information and content to your profile, generate Activity Data through engaging in educational activities on the Service, or send messages and otherwise transmit information to other users. Testbook stores this information so that Testbook can provide you the Service and offer personalized features.
User Of Information Obtained by Testbook
Testbook may use your contact information to send you notifications regarding new services offered by Testbook and its partners that Testbook thinks you may find valuable. Testbook may also send you service-related announcements from time to time through the general operation of the Service. Generally, you may opt-out of such emails, although Testbook reserves the right to send you notices about your account even if you opt-out of all voluntary email notifications.
Profile information is used by Testbook primarily to be presented back to and edited by you when you access the Service and to be presented to other users. In some cases, other users may be able to supplement your profile, including by submitting comments.
Testbook may use aggregate or anonymous data collected through the Service, including Activity Data, for any purpose. This data may be used by Testbook and shared with third parties in any manner.
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-No cancellations are allowed for products on which the Testbook marketing team has given special offers for various purposes including but not limited to special occasions like New Year, festivals, specific examination, etc. These are limited validity offers and therefore cancellations are not possible.
-In case you feel that the product received is not as shown on the site and/or as per your expectations, you must bring it to the notice of Testbook’s customer service within 24 hours of receiving the product. The customer service team, after looking into your complaint, will make an appropriate decision.
-The refund is applicable for Testbook’s products/services only until it’s dispatched or the login details for online access to test material etc. are disclosed/dispatched to you.
-Please include your order number (sent to you via email after your order) and do tell Testbook why you’re requesting a refund. Testbook takes customer feedback very seriously and use it to constantly improve Testbook’s products and quality of service.
-All refunds, if eligible, will be processed within 14 (Fourteen) business days of receiving the cancellation request and the mode of refund would be the same through which the original transaction was done.
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