Welcome to Souq.com – the Middle East’s online marketplace.
Souq.com connects people and products – opening up a world of possibility. From bracelets and backpacks to tablets and toy cars – Souq.com gives you access to everything you need and want. Souq.com’s range is unparalleled, and Souq.com’s prices unbeatable.
Driven by smart technology, everything Souq.com does is designed to put the power directly in your hands – giving you the freedom to shop however, whenever and wherever you like.
Souq.com is trusted by millions, because Souq.com doesn’t just deliver to your doorstep, Souq.com was born here. With Souq.com you’ll always be getting a good deal – with exceptional service that makes your shopping experience as easy and seamless as possible.
This is Souq.com – the power is in your hands.
Souq.com’s collection of your personal information
-- As part of your registration on or use of the Site, you will be asked to provide Souq.com with certain personal information, such as your name, shipping address, email address and/or telephone number and other similar information as well as some additional information about you such as your date of birth or other identifying information.
Additionally, in order for Souq.com to verify your identity, Souq.com may need to request from you valid proof of identification (e.g. in the form of a copy of your passport, resident’s visa or permit, national ID card and/or driver’s license).
-- Souq.com will also need to collect selected financial information from you, such as your credit card and/or bank account details.
-- You will need to input this financial information into the "My Account" section of the Site.
Souq.com uses this financial information for billing purposes and for the fulfilment of your orders.
Following your registration on the Site, you should not post any personal information (including any financial information) anywhere on the Site other than on the My Account section of the Site.
Restricting the posting of personal information to the My Account section of the Site protects you from the possibility of fraud or identity theft. The posting by you of any personal information anywhere on the Site other than on the My Account section of the Site may lead to the suspension of your use of the Site.
-- Souq.com will collect transactional information based on your activities using the Site (such as buying and selling items).
-- Please note that Souq.com may use your Internet protocol (or IP) address (which is a unique number assigned to your computer server or your Internet service provider (or ISP)) to analyse user trends and improve the administration of the Site.
-- Souq.com may also collect information about your computer (for example, browser type) and navigation information (for example, the pages you visit on the Site) along with the times that you access the Site.
Finally, Souq.com may collect additional information from or about you in other ways not specifically described here. For example, Souq.com may collect information related to your contact with Souq.com’s customer support team or store results when you respond to a survey. Souq.com may also collect feedback ratings and other comments relating to your use of the Site. Where Souq.com aggregates personal information for statistical purposes, such aggregated personal information shall be anonymized.
How you can contact Souq.com about privacy questions
If you have questions or concerns about Souq.com’s collection and use of your personal information, please contact Souq.com’s customer support team at the "Customer Support" link at the top of any Site webpage.
Souq.com FZ LLC, Riyadh, Saudi Arabia - P.O.Box 250414 - Tel 920002302
You have 14 days to make a refund request after your order has been delivered.
Easy and Free Returns
You can return any product you have bought, and Souq.com will take care of the return shipping costs.
30 Days Returns
If the item you have received is defective, not fit for purpose or not as described on the website, you may return it within 30 days from receiving it and will receive a full refund along with any shipping fees applied.
If your purchase is found to be counterfeit, you will receive a full refund along with any shipping fees paid.
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