ShopClues is an Indian online marketplace owned by Clues Network Pvt. Ltd. It was established in July 2011 in Silicon Valley by Sanjay Sethi, Sandeep Aggarwal, and Radhika Aggarwal.
Customer service: 0124 441 4888
Founded: July 2011
CEO: Sanjay Sethi (Oct 2013–)
Headquarters location: Gurugram
Founders: Sanjay Sethi, Radhika Aggarwal, Sandeep Aggarwal
Parent organization: Giosis
What are various modes of payment available?
ShopClues accepts multiple modes of payment such as Credit Cards, Debit Cards, ATM cards, Netbanking, Cash On Delivery (COD). Besides these payment modes, you can also pay using CluesBucks. Currently, ShopClues does not accept international cards. You may glance through the list below and choose to pay through your preferred medium.
Buyer Protection Policies
ShopClues offers a 100% Buyer Protection Policy to ShopClues’ customers. ShopClues’ Brand of trust clearly defines ShopClues’ values, promising the best online shopping experience to ShopClues’ customers.
Merchant guarantees to sell only genuine products to customers through Shopclues.com manufacturers or Seller's warranty (wherever applicable)Brand new products (except Refurbished & Unboxed Gadgets)2. Secure Payments
Customers' Personal Data is kept confidential Online Transactions are secured by SSL (Secure Socket Layer)3. Easy Returns, Replacements & Refunds
Return/Replacement request for any Order should be submitted within 10 days of receiving the Product. However, in case of Damaged/ Missing/ Empty Packages/Wrong Product, the request should be raised within 2 days of receiving the product.Refund/Replacement will be initiated only upon receiving of the product replacement will depend upon the availability of the case of the product was damaged while in your possession, Shopclues will not be under any liability to process the refund/replacement damaged/ Missing/ Empty Packages/Wrong Products need to be returned within 2 days of receiving the product order Replacement can be done in following cases:
-Wrong Size/ Color/ Style/ Quantity
-Missing Parts/ Accessories/Empty Packages
-Defective/ Damaged (if not under Manufacturer's Warranty*)
-Not as per description return Package should have the original Price tag and Packaging slipFew products are Non-Returnable. Please refer to the product page for further reference Manufacturer’s Warranty Products, you are required to visit the Brand Service Centre. For more queries, please refer to Return, Replacement & Refund policies
ShopClues promises 'No Anxiety Shipping' for all the products that you order. ShopClues ensures this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates, and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as ShopClues will look after everything. Also, timely delivery of the order is ShopClues’ utmost priority however, actual delivery depends upon the availability of the product with the merchants, your shipping address, etc. ShopClues has collaborated with top Courier and Logistics Partners to assure that you receive your order on time. Each order is usually processed within 48 hours and ShopClues will update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach ShopClues’ customer support.
ORDER CANCELLATION BY shopclues
Under some rare situations, ShopClues or any of ShopClues’ sellers can also raise an order cancellation request. These situations could be –
Product out of stock with the seller restrictions on the number of products you can order, as per Terms & Conditions of any Offer/DiscountIncorrect pricing or description of the product payment fraud suspicion by ShopClues’ Credit & Fraud Avoidance DepartmentIncorrect or Incomplete Buyer's AddressNon serviceability of Buyer’s address by ShopClues’ courier partners or sellers of the *Order Transfer Marketplace*In case of order cancellation by a seller due to non-availability of the product, ShopClues would transfer your order to another seller, who can fulfill your requirement. If your order is not fulfilled by ShopClues’ seller after your payment has been done, the paid amount will be refunded to you, in accordance with ShopClues’ Refund Policy. ShopClues will notify you at your registered email address if an order cancellation happens due to any reason
ShopClues consistently works towards the protection of ShopClues’ customer's interests. Hence, ShopClues offers you an easy and streamlined process to return products, whenever applicable.
You can place a return request within 10 days of order delivery. However, in case of Damaged/Missing/Empty Package/Wrong Product, the Return request should be filed within 2 days of delivery. Return request will be reviewed by ShopClues.If required, the request will be shared with the merchant for his/her approval. After approval, pickup of the product will be arranged through ShopClues’ courier partners. If ShopClues’ reverse pick-up service is not available at your address, ShopClues will ask you to dispatch the product. The courier charges will be reimbursed by ShopClues.After the product is received, it is verified against your claim, and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability with the respective merchant
ShopClues offers easy and quick Refunds on your refund orders.
When do you process a Refund?
Refunds are generally initiated in the following scenarios:
When Prepaid Orders are canceled by Customer/Seller/ShopClues before delivery (Please read ShopClues’ Cancellation Policy)If ShopClues’ courier partner is unable to deliver the order if you wish to return the product, in accordance with ShopClues’ Return Policy.
Shopclues on Shoptopdeal
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Clues Network Pvt. Ltd.
Building No. 112,
Gurgaon, 122001, Haryana, India
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