Pottery Barn’s STORY
For over 70 years, Pottery Barn has
represented exceptional quality and unparalleled
value. A member of the Williams-Sonoma, Inc. family
of brands, Pottery Barn’s home is in San Francisco, but Pottery Barn’s site,
catalog and stores reach around the world.
EVERY DAY, IN EVERYTHING Pottery Barn DOes, it SEEKs:
Beautiful ideas for real life,
from Pottery Barn’s site to its stores.
Designed to delight and
crafted to last.
and ethically sourced.
Pottery Barn is here to help, from
inspiration to installation.
You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogrammed items and Made to Order furniture or rugs are not eligible for returns. Review the full list of ineligible items and Pottery Barn’s refund policy below before starting the process.
Extended Holiday Gift Returns: To help with your holiday gift giving, purchases made between October 15 through December 26 can be returned until January 31, 2021.
Ways To Return
Bring to UPS Location - Start process below.
By Phone - call Customer Care for furniture items. See contact info below.
During Pottery Barn’s temporary store closures in response to the coronavirus, you can contact Pottery Barn’s Customer Care team for help returning store purchases. To process your return, Pottery Barn will need information from your original receipt. Pottery Barn’s team will provide a mailing label and instructions for return shipping, and your refund will be issued after your item is received at Pottery Barn’s distribution center. Items can be returned within 30 days. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the purchased amount, while returns with an original receipt will be refunded in the original form of payment. Pottery Barn cannot accept returns on monogrammed/personalized items, special order items, custom upholstery, items shipped directly from the vendor, or items damaged through normal wear and tear. Final sale items ending in .97, .98 or .99 cannot be returned. Prior purchases are not eligible for price adjustments.
HOLIDAY GIFT RETURNS
CONTACT Pottery Barn
START RETURN PROCESS (for UPS drop-off)
Begin the return process by giving Pottery Barn some details and Pottery Barn will create a UPS shipping label to bring to a UPS drop-off location. Pack your item(s) in the original manufacturer's box and use sufficient packing to prevent damage in transit.
Depending on the reason for return, you may be responsible for return shipping costs.
Next Day Shipping
Front Door items ship from Pottery Barn’s warehouse and arrive within 4-5 business days of receiving your order.
Some items sent directly from Pottery Barn’s suppliers may take longer, and items ordered together may not arrive in the same box.
For an extra charge of $26.00 per address, Pottery Barn can arrange for next day delivery to most destinations within the contiguous 48 states.
If Pottery Barn receives your order by 6pm PT Monday through Friday, you'll receive your order the next business day; orders placed Friday after 6pm through Sunday will arrive on Tuesday.
Unlimited Flat Rate Delivery
With Unlimited Flat Rate Shipping, an unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. Your order will ship when all items in your order are available for delivery.
Truck Delivery usually includes Pottery Barn’s premium White Glove Service - items are delivered to your home by appointment to your room of choice— and are then unpacked and fully assembled.
Flat Rate Shipping Items that do not include White Glove Service are outdoor patio structures, marble or stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation.
CONTACT Pottery Barn
Couldn't find what you were looking for? Have a great idea for a new product? Pottery Barn values your feedback and want to hear from you. To let Pottery Barn know how Pottery Barn can improve your shopping experience, or to ask a specific question about your order, find Pottery Barn’s contact information below or use oPottery Barn’s ur Contact Form.
United States, US Territories, and AFP/FPO
0011 800 15002222
All Other Countries
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