The Story About PatPat
PatPat was founded in 2014 by close friends Albert Wang (CEO) and Ken Gao (COO) in Mountain View, CA. Albert & Ken both earned their Master’s degrees at Carnegie Mellon University, in Pittsburgh, PA. They also worked together as Principal Engineers at Oracle shortly thereafter. When Ken was expecting his first child, he discovered the children's clothing industry was severely lacking in fashionable, functionable options. Together with his friend, they created a shopping platform for moms to find great deals for themselves and their families, without spending a lot of time and money.
PatPat’s Mission: Providing Moms Cute, Stylish, Quality Products
PatPat’s littles are the center of it all. PatPat loves them looking adorable, but they grow so fast. That’s why PatPat is passionate to provide quality, safety, and trendy clothing at an affordable price. PatPat knows your time is also limited, so make it easy to shop for the entire family by combing matching sizes into one experience. From play dates to birthday parties, seasonal photoshoots to every day, PatPat created a destination for you to find matching family clothing, maternity wear, shoes, accessories, home goods and more. Let PatPatdress your every moment.
Orders will go through 2 phases before being delivered
1. Order processing time: The amount of time it takes for PatPat to prepare your order for shipment. This involves the securing of stocks, in some cases, and the checking of Product Quality.
2. Shipping time: The amount of time it takes to receive your order after your order has shipped. Shipping times can vary depending on your location and shipping methods. Please check details below.
PatPat offers free express and standard delivery, if your order reaches a certain amount. Please check details below.
All packages have specific tracking information and can be tracked through the "My Order" section in your account or "Order Status".
What is Return Policy?
30 days to Return?
If you aren’t satisfied with the size or quality of the items you receive, you may initiate a Return Request within 30 days from the date of the item’s arrival. All return requests are subject to evaluation and PatPat’s friendly Customer Service will be glad to guide you through it.
✔ Items should be unworn, unwashed, undamaged, and unaltered to be eligible for returns/exchanges.
✔ PatPat doesn’t offer Free Return Shipping nor does PatPat provides refunds for any fees that may result from shipping a Return.
✔ All ITEMS purchased at PatPat are final sales and cannot be exchanged or returned for a refund.
✔ To ensure that your Return is valid and eligible for a refund:
✔ Always process a return in accordance with PatPat’s Return procedure
✔ Be sure to provide the tracking number as soon as you ship your return
✔ Please take time read through PatPat’s Refund Policy, for more information on how much you may expect to receive for a return.
Looking to Exchange?
Should you wish to Exchange an item you received due to issues with its'Size or Quality, this can be arranged by simply following PatPat’s Return procedures and specifying "Exchange" as your "Desired Resolution".
Do note that Exchanges are an alternative resolution for Returns and are bound by the same guidelines and limitations.
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