lastminute.com.au is your ultimate travel companion when it comes to booking last minute hotels, flights and experiences.
From luxe city stays, to long weekend escapes and spontaneous overseas adventures, lastminute.com.au gives you more flash for less cash, with the very best last minute deals.
Lastminute.com has been Australian's go to site for last minute travel for over 10 years now, having also proudly introduced the Secret Hotels® concept locally.
With 24/7 customer support and lowest price guaranteed (even on luxey stays)* lastminute.com.au has millions of rooms to crash in tonight**, as well as access to the very best last-minute flights, activities and packaged holiday options.
How Lastminute.com protects your information
Lastminute.com wants you to feel confident about using this website to make travel arrangements, and Lastminute.com is committed to protecting the information Lastminute.com collects. While no website can guarantee security, Lastminute.com has implemented appropriate administrative, technical, and physical security procedures to help protect the personal information Lastminute.com collects about you. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, Lastminute.com uses encryption when transmitting your sensitive personal information between your system and Lastminute.com, and Lastminute.com employs firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.
Fares & Prices:
Expedia may offer you the opportunity to book a reservation for a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines. Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes you to make changes to the other flight, you will be responsible for any fees incurred for making changes to the unaffected flight. In case of a no-show or cancellation, you may be entitled to a refund of airport taxes and fees included in the price of the ticket purchased. Where you are eligible for a refund you can request such a refund from Expedia Customer Service who will submit your request to the airline on your behalf.
Subject to the note below, you acknowledge and agree that your credit or debit card will be charged by the Expedia Group Companies or the supplier(s) with which your booking is made (as applicable) for the total booking price of the travel services in full at the time of the booking. This is the price displayed on the Website, plus taxes and service fees (where applicable). Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice.
Prices and fees for some low-cost flights originating overseas, or additional baggage fees for certain airlines, may be in another currency (e.g. EUR), for which Lastminute.com will provide an estimate in the default currency of this Website, or selected preferred currency (if applicable). The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a conversion or transaction fee (which may be in a foreign currency) charged by your card issuer to process the transaction. Expedia is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.
Some accommodation providers may require you to present a credit card or cash deposit upon check-in to cover any additional expenses that may be incurred during your stay. You are responsible for the payment of any additional expenses and any deposit taken or amounts charged to your credit card by the relevant accommodation provider are unrelated to any payment made through the Website for your hotel booking. Note: In the event that you book a reservation for accommodations (with the exception of prepaid hotel accommodation as set out below), you acknowledge and agree that all charges, taxes and other costs relating to your booking are payable by you to the accommodation provider at the time requested by the accommodation provider (usually upon check-in or check-out from the accommodation). Expedia is not liable for any costs incurred due to relocation.
Pay Online Now or Pay Later at Hotel:
With certain hotels, you may be presented with the option to pay online now ("Pay Online Now") or pay later at the hotel ("Pay Later at Hotel"). If you select the Pay Online Now option, your credit card will be charged by one of the Expedia Group Companies (for example, Travelscape) immediately. If you select “Pay Later at Hotel”, the hotel will charge your credit card in the local currency at the time of your stay. Please note that for a Pay Later at Hotel booking, tax rates and foreign exchange rates could change in the time between booking and stay. Your credit card provider may also charge a foreign currency conversion fee. Additionally, please note that Lastminute.com’s coupons may only be applied to Pay Online Now bookings.
If you book a hotel located in Australia using the Pay Online Now option (where available), you may receive and/or access an Australian Tax Invoice. If you are entitled to receive this invoice for standalone hotel bookings it will be available via a link in (a) your booking confirmation email under "Receipt"; and (b) your itinerary which can be accessed through the "My Trips" link at the top of the lastminute.com.au landing page. If you book a hotel located in Australia as part of a package, and you are entitled to receive an Australian Tax Invoice, you will need to contact Expedia Customer Service to obtain this invoice. Please note that some accommodation premises in Australia are exempt from the Australian Goods and Services Tax ("GST") and therefore your confirmation and/or itinerary may not show GST, and you may not be entitled to receive an Australian Tax Invoice.
If you book a hotel located in Australia using the Pay Later at Hotel option you should receive a tax invoice from the hotel at the time of your stay.
Pay Later at Hotel (Postpaid Hotel Reservations):
Pay Later at Hotel is a postpaid hotel reservation. In the event that you book a postpaid hotel reservation, you acknowledge and agree that the total quoted price will be payable by you to the accommodation provider at the time requested by the accommodation provider (usually upon check-in or check-out from the accommodation). The accommodation provider may charge you additional costs for expenses incurred during your stay. If you wish to cancel or change your booking, you must notify Lastminute.com within the cancellation policy period applicable to the relevant hotel (which varies by hotel), or you will be charged the full cost of your stay. In the event you do not show up for the first night of the booking and plan to check-in for subsequent nights in your booking, you must confirm the booking changes with us no later than the date of the first night of the booking to prevent cancellation of your booking. You are responsible for any cancellation or change fees that you incur. Some hotels do not permit changes to or cancellations of bookings after they are made, as indicated in the rules and restrictions for the hotel booking.
Pay Online Now (Prepaid Hotel Reservations):
Pay Online Now is a prepaid hotel reservation. In the event that you book a prepaid hotel reservation, you acknowledge that the Expedia Group Companies pre-negotiate certain room rates with hotel suppliers to facilitate the booking of reservations for Pay Online Now bookings. You also acknowledge that the Expedia Group Companies provide you services to facilitate such booking of reservations for a fee (the "facilitation fee"). For certain bookings within the United States and Canada, for instance, the room rate displayed on the Website is a combination of the pre-negotiated room rate and the facilitation fee retained by the Expedia Group Companies for their services. For some prepaid hotel reservations, one of the Expedia Group Companies, such as Travelscape, may be the facilitator of your room reservation and also the merchant of record for your Pay Online Now booking. You authorize the Expedia Group Companies to facilitate reservations for the total reservation price, which includes the room rate displayed on the Website, plus any tax recovery charges, service fees, and where applicable, taxes (including GST) on the Expedia Group Companies' services. You agree that your credit card will be charged by an Expedia Company (for example, Travelscape) for the total reservation price. Upon submitting your reservation request you authorize the Expedia Group Companies to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.
You acknowledge that except as provided below with respect to tax obligations on the amounts Lastminute.com retains for Lastminute.com’s services, the Expedia Group Companies do not collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that the Expedia Group Companies pay to the hotel supplier for taxes due on the hotel's rental rate for the room. The hotel suppliers invoice the Expedia Group Companies for certain charges, including tax amounts. The hotel suppliers are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Taxability and the appropriate tax rate vary greatly by location. The actual tax amounts paid by the Expedia Group Companies to the hotel suppliers may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc., in effect at the time of the actual use of the hotel by Lastminute.com’s customers. Lastminute.com retain service fees as additional compensation in servicing your travel reservation. Service fees retained by the Expedia Group Companies for their services vary based on the amount and type of hotel reservation. Sales, use and/or local hotel occupancy taxes are imposed on the amounts that Lastminute.com charges for Lastminute.com’s services (facilitation fee and/or service fee) in certain jurisdictions. For bookings made at hotels located in Australia using the Pay Online Now option, Lastminute.com may also collect Australian GST. The actual tax amounts on Lastminute.com’s services may vary depending on the rates in effect at the time of your hotel stay.
You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation (which vary by hotel). If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, the full cost of your stay will be non-refundable, except if you are entitled to a refund or other remedy under the Australian Consumer Law ("ACL"). In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with Lastminute.com no later than the date of the first night of the reservation to prevent cancellation of your reservation. You agree to pay any cancellation or change fees that you incur. Some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation.
You agree to make payment at the time of booking via a debit to your nominated credit or debit card. The amount charged will be the amount shown on Lastminute.com’s booking page prior to you clicking the Pay Online Now button on that page. Upon submitting your booking request, you authorize one of the Expedia Group Companies, (for example, Travelscape), to facilitate the relevant hotel booking, including making payment arrangements with the relevant hotel supplier.
Payments and Fees:
Your payment is processed in the United States where the Expedia Group Companies process your payment. When the travel supplier processes your payment it will be processed in the country in which the travel supplier is based.
Expedia or the travel supplier may have to verify: (i) the validity of the payment of the card (through a charge of a nominal value that is either refunded within a few days or deducted from the final payment due to the travel supplier), and (ii) the availability of funds on the payment card (to be confirmed by the bank issuing your credit card). Many bank and credit/debit card companies charge their account holders a transaction fee when the card issuer and the "merchant location" (as defined by the card brand (e.g. Visa, MasterCard, American Express)) are in different countries. The currency exchange rate, if applicable, and any transaction fee are determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholders account. This means the amount listed on your credit or debit card statement may be a different figure than the figure shown on the billing summary page for a booking made on the Website. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.
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How you can contact Lastminute.com
Expedia, Inc., 333 108th Ave. NE, Bellevue, WA 98004 USA