Strict Selection of High-quality Suppliers
Gearbest, as a strategic brand product of the renowned Chinese cross-border enterprise Globalegrow, is backed by abundant funds and resources. Suppliers on Gearbest are managed through a professional rating system to select top suppliers and optimize the procurement of quality goods, while at the same time, maintain the comprehensiveness of product categories.
Comprehensive Quality Control
Through the comprehensive quality control, all products are guaranteed to be genuine. Gearbest strictly follows five steps of CITST quality control, namely Checking suppliers, Inspecting production, Testing sample quality, Spot-checking products, Tracking after sales, ensuring all products meet a consistant quality standard and users' requirements.
Direct Procurement, Best Price
Supported by Globalegrow's premium supply chains and self-built supplier repository, Gearbest has got advantage and independence in pricing, providing the cost-effecient products with great quality to global users.
Gearbest works closely with over 5,000 famous Chinese brands and top suppliers, including over 1,000 top brands like Xiaomi, Lenovo, Huawei. Gearbest has got over 1 million SKUs online, more than 1,000 new arrivals per day, providing plentiful shopping options for users.
Gearbest provides over 40 global payment methods for the convenience of worldwide users. Gearbest risk control system ensures your payment security.
Shipping and Delivery
Shipping times displayed on the Website refer to the estimated dispatch time of the packages. Since the actual delivery of your order can be impacted by many events beyond Gearbest's control Gearbest suggests that if customers have a special occasion or event that they wish to use their item for, such as a birthday, that they order their items well in advance. Gearbest cannot be held liable for late deliveries. Gearbest will, however, work with you to ensure a smooth shopping experience.
For a smooth delivery and peace of mind, Gearbest strongly recommends that customers purchase shipping guarantee during the checkout. In the event that your package has a shipping issue, Gearbest will send you a replacement package free of charge. If the item is no longer in stock, a refund option will be offered to you.
Any orders that do not have shipping guarantee will not be the responsibility of Gearbest and the customer takes full liability for their package during the shipping process.
There may be occasions when Gearbest confirms your order but subsequently learns that it cannot be supplied to you. In the event Gearbest cannot supply a product you ordered in a timely fashion, Gearbest will contact customers and offer to cancel the order and refund the purchase cost in full.
Gearbest tries to make the delivery process as simple as possible and it is able to send your order either to your home or to your work place. Gearbest can ship to PO Boxes via all shipping methods, except for expedited shipping methods, as signatures are required upon delivery. Express shipments of this type can only be delivered to physical addresses.
Shipping and delivery times are calculated in working days from Monday to Friday. In the case of major holidays such as Christmas, the Chinese Lunar New Year, the Black Friday and the 11/11 event please allow extra delivery time. During those special occasions Gearbest will provide notices to reflect possible delays.
Customers are responsible for providing complete and accurate shipping addresses. Gearbest cannot make changes to your shipping address once a package has been shipped, and Gearbest is not liable for packages lost due to incomplete or inaccurate addresses.
Gearbest cannot be held responsible for any package that does not make it through the local customs and is destroyed due to the item being illegal in the destination country. Customers are solely responsible for complying with their local laws. Gearbest can neither be held responsible for any import tax that may occur and it is the customers sole responsibility to pay this fee, if any. Kindly note that shipping guarantee does not cover any customs issues, including but not limited to, goods being destroyed or confiscated due to their illegal status in any given destination country.
Should the buyer refuse the package due to import duties or taxes, the buyer takes full liability for all the costs involved in the process.
All orders reported as "delivered" by shipping companies are considered delivered. Gearbest cannot be made liable of non-delivery in this case.
If the address to which the package is sent to and other contact information are the correct address and contact information as provided by the customer, Gearbest cannot be held liable if a package is returned.
Whatever the customer orders is what will be shipped. Gearbest cannot be held liable for the customer receiving the wrong item if they placed the wrong order.
All non-receipt of orders must be reported within 3 months from the date the item is shipped to you. This applies for flat rate shipping, priority mail and standard shipping methods. All expedited delivery issues must also be reported within 3 months from the shipment date. After this time Gearbest will no longer be able to investigate and no compensation will be offered. Please note that this policy does not apply to packages sent via expedited shipping methods that are shown as delivered on the shipping company's tracking website.
Exchange and Returns (Money Back Guarantee)
If when you receive your product(s), you are not completely satisfied you may return the items to Gearbest, within 45 days for refund ("money back guarantee"). Returns will take approximately 5 working days for the process once the goods have arrived. The precise length depends on the payment provider used (e.g. PayPal, credit card company, etc). Items must be in their original packaging, all the original boxes must be intact and must include, along with all packaging materials, manuals, blank warranty cards and gifts, plus all accessories and documents provided by the manufacturer and Gearbest.
You must first contact Gearbest and be in receipt of a return merchandise authorisation (RMA) number before sending any item back. Any product returned without an RMA number will not be refunded.
The money back guarantee does not cover volume/wholesale and customized orders.
Shipping back to Gearbest is paid for by the customer. Gearbest is in general unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above. Goods found to be tampered with by the customer will not be replaced but returned at the customer's own expense.
By default, the refund amount cannot exceed the original order amount paid to Gearbest. Gearbest is not responsible for and has no knowledge about any bank fees or exchange rate charges that may occur. These fees are processed by the issuing bank and will not be refunded by Gearbest.
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