FirstCry.com - India's Largest Online Store for newborn, baby & kids products. FirstCry is an Indian online store for baby product retailing launched in the year 2010.
In January 2020 the consolidated company had over 380 stores across India out of which around 350 are franchise stores, making is "Asia's largest online shopping store for kids & baby products.
Credit Cards & Debit Cards
FirstCry accepts VISA, MASTER and AMERICAN EXPRESS Credit Cards issued in India and FirstCry accepts Debit cards of all banks issued in India. International credit/debit card transactions are also accepted through Paypal.
Firstcry.com is committed to provide you safe way of transacting online. All your transactions online are protected & secured by SSL (secure socket layer) technology from GoDaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.
All Credit card and Debit card payments on Firstcry are processed through secure and trusted payment gateways managed by leading Indian banks and payment gateway service providers. Firstcry uses latest 256-bit encryption technology to protect your card information while securely transmitting it for processing the payment.
Firstcry does not store Credit / Debit card numbers, CVV / Security Code, Pin for 3D Secure, Expiry date on any of its servers and only collects in a session while making a transaction. The said information may however be stored by Risk Management / Fraud Management Systems of banks/payment gateways with authority to do so. Risk Management / Fraud Management Systems are used for ensuring that payment card frauds are kept to minimum and all necessary information regarding payment cards is secure for you, Firstcry, and the payment card industry.
EMI Payment Option
EMI stands for 'Equated Monthly Installment' and this option gives you the flexibility to convert your credit card purchases to monthly installments. With EMI you can pay for your order in monthly installments over a period (depending on the tenure and bank selected) instead of paying all at once. For Example you purchased a product worth 6000 on 3 months EMI then your monthly installment would be Rs. 2000 each spread across 3 months.
Supported Credit Cards for EMI and Tenure Options for EMI Payments
EMI schemes are currently available for HDFC, CITI, ICICI, AXIS, HSBC, KOTAK, SBI, Central Bank of India & IndusInd Bank credit cards with option to pay In 3, 6, 9 or 12 months EMI tenure plan. Upon successful completion of an order with EMI option, the EMI policy usage and terms and conditions of respective banks will be applicable. Any communication related to an ongoing EMI scheme should be addressed to the card issuing bank.
Minimum Order Value to Qualify for EMI
EMI payment option is applicable on all purchases worth Rs 3000 and above made on FirstCry.com using HDFC, CITI, ICICI, AXIS, HSBC, KOTAK, SBI, Central Bank of India & IndusInd Bank credit cards.
The EMI facility is not available on purchase of Gift Certificates or Guaranteed Savings offers from FirstCry.com.
EMI Processing/Convenience Charges
FirstCry.com does not charge any customer any processing or convenience fee for the purpose of facilitating the EMI facility. Customers are required to contact the issuing bank for any queries related to EMI Processing/Convenience Charges.
You can also pay through Cash On Delivery (COD) : can also pay through Cash On Delivery (COD). In this case you pay in Cash to the courier person while accepting the goods. COD payments would be accepted for orders with total invoice value up to Rs 10000/-.
FirstCry ships its products to almost all parts of India. Orders placed will be shipped within 24* hrs. FirstCry ships on all days except Sunday and National Holidays.
Shipping Charges: A fixed shipping charge of Rs. 50 is applicable on all orders below Rs. 699/- (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) at all locations with an additional charge applicable at certain locations.
For orders equal to or above Rs. 699 (Excluding COD charges, Shipping charges, Taxes or value reduced after application of coupons or any other offer) free shipping is available at certain locations only. For other locations, additional shipping charges will be applicable. At these locations, in which additional charges are applicable, the Rs. 50 shipping charge will be added to the shipping charges for all orders below Rs. 699 (with exclusions as above).
The shipping charge applicable per quantity of the product can be checked by entering your pin code details on the product pages and the total shipping charge applicable on the order will be the sum of the charges for all chargeable product(s) in your order (+ Rs. 50 for orders below Rs. 699). The order level charge will be visible to you in the cart as well as when you enter the shipping address while you are checking out with your order.
These shipping charges applicable are not refundable in the case of return/cancellation of the product or the order.
The shipping charges can be modified by Firstcry at any point without prior intimation. The new charges would reflect on the product page as well as in the checkout flow.
Every once in a while, Firstcry brings out various offers in an attempt to satisfy customers. Various offers could be introduced for a limited span of time that enable free shipping of goods, subject to the fulfilment of the terms and conditions attached to the offer.
In light of the COVID- 19 outbreak, FirstCry will not be deducting the shipping charges while processing a cancellation request for all orders placed during the nation-wide lockdown.This is to avoid any inconvenience to Firstcry’s customers.
Estimated Delivery Time: During Covid lockdown delivery is subject to MHA and state government guidelines.
For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays). However items weighing over 2 kilos or high volume may take a couple of days longer to reach. For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.
The delivery date displayed while placing the order i.e. on the Product Details, Cart, Checkout and Order Confirmation page and in the order confirmation email are tentative. It may change once the order is shipped. Post shipment of the order, an Estimated Delivery Date will be displayed in the 'Order Details' under 'My Account ' section which will help you to keep a track of the shipment status of your order.
FirstCry ensures to provide a delightful customer experience by delivering the products as per the Estimated Delivery Date communicated as above, however, at times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond Firstcry’s control for which FirstCry is not liable and would request its users to cooperate as FirstCry continuously tries to nought such instances. Also, FirstCry reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) in your FirstCry wallet.
Address Change: You can change the delivery address of your order only if the order is in Confirmed or Pending status and none of the item(s) purchased in the order are shipped. However, if there are any variations in the charges/taxes (if any) applied for the original delivery address used while placing the order v/s the delivery address to be updated, the request for updating the delivery address might not be accepted.
Hidden Charges (Sales tax, Octroi etc): You will get the final price during check out. Firstcry’s prices are all inclusive and you need not pay anything extra.
International Locations: Currently FirstCry does not deliver to locations outside India
Tracking Packages: FirstCry will mail you the name of the courier company and the tracking number of your consignment in your registered email address. In case you do not receive a mail from Firstcry within 24hrs of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Non-availability on Delivery: Firstcry’s delivery partners will attempt to deliver the package thrice before it is returned back to Firstcry’s warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.
Please note that there may be certain products in the aforesaid table that may or may not be returnable as otherwise mentioned against them above. For all products, the return policy on the product/combo page shall prevail.
Please return your purchase in its original packaging with all the parts and freebies with your original receipt for a refund. Please make sure that the product(s) are properly packed when you are returning it.
Please note that if an Incorrect Product(s) is handed by you to Firstcry’s Courier Service Partner, FirstCry shall not be responsible for any loss/damage/theft caused to such Incorrect product while in transit or otherwise.
If any or all the products that were originally part of an order placed using a coupon or offer are returned then the coupon code/offer will no longer be applicable on the order. The benefit of the coupon/offer will also not be included in the refund. If the product(s) returned are part of any free offer such as Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
Products purchased using the kiosks at the Firstcry.com Stores shall only be returned at the Stores. No returns of products purchased through the kiosk shall be accepted online through the website.
Guaranteed Savings Online Programs - Cancellation and Returns
Guaranteed Savings Offer Cancellation
Enrolled members can cancel the "Guaranteed Savings" offer any time they wish. In case of unused "Guaranteed Savings" offers DARP may choose to refund the complete amount or issue Gift Vouchers. In case the "Guaranteed Savings" offer has been used even once by the user then after adjusting the used amount, DARP may choose to refund the complete amount or issue Gift Vouchers.
Order cancellation purchased through "Guaranteed Savings" offer
Cancellation is only available in case of orders not been shipped from Firstcry’s warehouse to customer’s location. In case of complete order cancellation the complete amount spent against the order will be credited back to members "Guaranteed Savings" code. In case of part order cancellation, balance left after adjusting the amount for products shipped to member’s location will be credited back to members "Guaranteed Savings" code.
Order returned purchased through "Guaranteed Savings" offer
Return is available in case order has been shipped from Firstcry’s warehouse and has been delivered to the customer’s location. If the products bought through Guaranteed Savings Offer Code(GSO) are returned, the amount used from GSO code for buying these products will be added back to your GSO code. Rest of the refund conditions will be the same as the FirstCry Payments and Return Policy.
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