FARFETCH Limited is the leading global platform for the luxury fashion industry. FARFETCH’s mission is to be the global platform for luxury fashion, connecting creators, curators, and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform.
FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise-level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.
FARFETCH exists for the love of fashion. FARFETCH Global believes in empowering individuality. FARFETCH’s mission is to be the global platform for luxury fashion, connecting creators, curators, and consumers.
Depending on the shipping service selected, orders placed on Farfetch are delivered every day of the week. Shipping costs will vary depending on the service selected, as well as the origin and destination of your chosen pieces. Express delivery is available for all destinations and Standard delivery is available in some countries. All relevant delivery options available for your order and to your destination will be displayed at checkout. For those last-minute purchases, the Same Day delivery and 90 minute delivery are offered in selected cities.
Express Shipping for most of Europe and the USA: delivery within 2-4 days. Rest of the world: delivery within 3-7 days.
Standard Service for selected countries: delivery within 2-6 days.
Please keep in mind that FARFETCH’s shipping times should be used as a guide only and are based on the time from dispatch. Farfetch cannot take responsibility for customs clearance delays or failed payment approval, though FARFETCH will try to minimise any potential delays.
FARFETCH’s orders can be delivered by DHL, UPS, or FedEx.
WHY IS FARFETCH PRICING SPECIAL?
At Farfetch, you are shopping pieces from FARFETCH’s luxury brands and partners around the globe, expertly curated for you by FARFETCH’s team. Prices are determined by each Farfetch partner, therefore the price of the same item may vary depending on your location and where you order an item from.
To view the most accurate prices, select your shipping destination from the ‘My Preferences’ menu at the top right corner of FARFETCH’s site.
Please note: Placing an item in your shopping bag or wishlist does not reserve it at a particular price.
WHICH PAYMENT METHODS DO YOU ACCEPT?
JDpay (only available to China Mainland)
AfterPay (only available to Australia)
Alipay (only available to United States, Canada, China Mainland, Hong Kong SAR, and Macau SAR)
HB Pay (only available to China Mainland and Hong Kong)
Klarna (only available to US, UK, Germany, Austria, and Switzerland)
WeChat (only available in China Mainland, Hong Kong, and Macau)
UnionPay (only available to Canada, China Mainland, Taiwan Region, Hong Kong SAR, and Macau SAR)
iDEAL (only available to The Netherlands)
Sofortbanking/ Klarna Pay Now (only available to Germany, Austria, Switzerland, and Belgium)
Boleto (only available to Brazil)
FARFETCH only accepts installments as payment in Brazil.
For your safety, security checks are taken on all payments made to FARFETCH at the time of purchase.
How to cancel an order or start a return
To cancel your order:
Go to Orders & Returns if you have an account, or if you placed an order as a guest click here – you'll need to provide your order reference and email address.
Select the items you want to cancel and your reason for cancellation.
FARFETCH will email you confirmation of your canceled order.
If your order has already been prepared, FARFETCH can't cancel your order — but FARFETCH does offer a Free Returns service.
Booking your return is free and easy. Here's what you need to do:
Go to Orders & Returns if you have an account. If you placed your order as a guest click here – you'll need to provide your order reference and email address.
Find the order you want to return and click return item(s).
Select each item and your reason for returning.
Place each item you're returning with all the original packaging inside the FARFETCH box.
Prepare your package by attaching your Return Label to the outside of your FARFETCH box.
Attach the Return Note to the outside of your FARFETCH box. Make sure the Return Label is still visible as this will need to be scanned by the courier.
Give the Waybill Doc to the courier. To track the return of your order, make a note of the Waybill Number.
FARFETCH recommends you ask the courier to scan your package when they collect your return. This will make sure your return is tracked.
Make sure returns from different partner boutiques are packaged separately and that the correct Return Label is attached to the outside of each FARFETCH box.
All the documents you need to return should be included in your FARFETCH box. If you need to reprint them, head to Orders & Returns in My Account or place an order as a guest click here.
FARFETCH is the FARFETCH UK Limited and is committed to protecting your privacy.
FARFETCH UK Limited is the controller for minimizing the General Data Protection Regulation (the “GDPR”) a company registered in England and Wales (Company No. 06400760), with its registered office located at The Bower, 4th Floor, 211 Old Street, London EC1V 9NR, United Kingdom.
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+1 646 791 3768 (Available Monday to Friday 8 am-11 pm EST, and Saturday to Sunday 9 am-9 pm EST).
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