Over two million people use Crello to create great images and short promotional videos. From freelancers to big corporations – people want to make high-quality images and animations quickly and effortlessly. Crello was created to help anyone become a designer and create good-looking images for professional or personal needs quickly and without the need to hire a professional designer.
Crello believes that everyone is capable of creating cool designs to share with the world. Any idea can be turned into reality right away with the proper tools. Crello is creating a platform that helps to complete almost any design task in a few clicks.
This Policy defines the scope of privacy and degree of confidentiality protecting the information provided by users during registration and normal use of crello.com (“Site”), Crello’s services, programs and facilities. At any time, users can, at their discretion, allow or forbid collection and use of their personal information.
This Policy applies to Site owned and operated by Crello Ltd., a Cyprus corporation, and its affiliates (doing business as and collectively referred to as “Crello”). By using the Site, user provides his/her consent that Crello has the authority to collect, use and disclose the user’s personal information according to the rules of this Policy.
Crello proclaims and accepts its responsibility to protect the user’s personal information. This document contains the rules upon which such information is collected and used, and also the reasons for disclosure of such information. These rules apply to any personal information collected by Crello.
COLLECTION OF INFORMATION
During work with the Site, technical non-personal information about the user such as the user’s IP address, address of another site the user came to the Site from, time of the visit, and browser type and language version, may be collected automatically. Crello may also collect and analyze navigational information, namely the address and path of the user through the Site, actions performed at the Site, jumps to and from inner links, etc.
Personal information of the user is collected only upon his or her prior permission to collect and use certain information within these rules. Giving such permission, the user supplies such information voluntarily.
"Personal information" includes:
Information supplied by the user during registration at the Site, including the login, full name and e-mail;
Information supplied by the user during purchase, such as a billing address and the credit card number.
Registered users also have an option to provide additional personal information such as address and phone number within their profiles. Each user can control what information is displayed publicly at “Edit profile” page.
Crello never requires users to provide genetic data, biometric data, information revealing racial or ethnic origin of users, their political opinions, religious or philosophical beliefs, trade-union membership, and data concerning their health or sex life or sexual orientation.
Each user has the right to refuse the submission of personal information at any time. However, in this case, some functions and services offered at the Site may be degraded and/or made unavailable, in part or in its entirety.
USE OF PERSONAL INFORMATION
Collection and use of the user’s personal information is performed by Crello for the following purposes:
Creation, management and maintenance of an account;
Processing of the user’s inquiries and operations at the Site;
Data analysis and statistical research for the purposes of improving offered goods, products or technologies;
Provision and display of the content specially chosen in accordance with preferences and interests of the user;
Maintenance of operation of interactive areas;
Payment of commissions;
Identification of the supplied files;
Communication and contacts on matters concerning transactions made by the user;
Notification about new goods and services to the Site user;
Marketing communications for promotion and advertising of Crello’s and third-party products.
Crello will ask for user’s consent before using his/her personal information for a purpose other than that listed in this Policy.
Crello collects personal information about its users only, and does not require users to provide Crello with personal information of any third persons, except for case of sharing the lightbox preview as described below.
Crello has the ability to send communications concerning transactions performed by the user, payment reminders and questions concerning purchase confirmation.
Users are free to select one-click opt-out possibility to unsubscribe from promotional and advertising communications. Crello will not further send promotional and advertising messages once objection is received from a user. This one-click unsubscribe is not available for transactional messages that are generally required. To opt-out of communications connected to transactions, users shall deactivate their accounts.
Crello’s promotional and advertising messages will always be clearly identified as promotional and/or advertising, and will always contain both return e-mail address and physical postal address of Crello. This return e-mail address will be capable of receiving user communications for no less than 30 days upon the transmission of the original message.
Personal information collected by Crello may be processed and stored in other countries at facilities belonging to Crello and/or legally used by Crello. Supplying Crello with the personal information, users permit its transfer outside the country within the bounds of such use, provided that privacy laws other countries where the information Is transferred may not be as protective as those in users’ jurisdiction.
DISCLOSURE OF PERSONAL INFORMATION
Except in situations clearly stated within these rules, Crello does not disclose, sell, lease, lend, rent or make available personal information of the user to any third parties.
Users’ personal information can be disclosed and shared with partner agencies that render services on behalf of Crello. The services may include money transfer, data storage, reselling licenses, payment processing, etc. These third parties will receive only the information required to provide said specific services; the information will be kept and protected by the same principles and level of protection followed by Crello, and it cannot be used for any other purposes.
Information about users may also be passed and disclosed as a business asset in the case of acquisition, sale or absorption of the company. In the event of this unlikely case, Crello will inform users in accordance with the procedure outlined below.
Crello reserves the right to disclose and pass personal information of users if it is required by law and when Crello believes that disclosure is necessary to protect Crello’s rights and/or to comply with a judicial proceeding, court order, or legal process served on Crello’s Site.
ACCESS TO OWN PERSONAL INFORMATION
Information indicated by users at the Site can be reviewed and edited in the section "Main Menu -—Profile". Alternatively, users may contact Crello at email@example.com and request a copy of information collected by Crello to be extracted and provided in a readable format. Crello will respond to such request without unreasonable delay.
Crello will retain users’ information for as long as their accounts are active or as needed to provide services to users.
Users shall contact Crello at firstname.lastname@example.org in order to cancel his or her account or request that Crello deletes or no longer uses their information to provide services. In this case, Crello will retain and user’s information only to the extent, necessary to comply with Crello’s legal obligations, prevention of fraud, resolution of disputes, and performance of Crello’s agreements.
Users can allow or forbid the use and acceptance of cookies on their devices. If cookies are blocked by user, it may prevent user from being able to register or perform other interactive functions of the Site, but it will not affect user’s ability to perform general navigation within the Site.
Email information collected for sending light boxes is not stored or used for any other purpose. That information is not shared with any other parties.
PROTECTION OF PERSONAL INFORMATION
Crello actively monitors and enforces the standards for protection of information during all Crello’s activities, namely:
Limitation of the rendered access to information only to those employees who need it for providing services to the user;
Signature of confidentiality treaties by employees;
Signature by partners and external companies invited for fulfillment of particular functions of confidentiality treaties and agreements concerning non-use of such information for any unauthorized purposes;
Encryption of payment data such as credit card number using SSL technology through the use of Crello’s third-party payment gateway service providers;
Storing of the personal information obtained from the user in encrypted form, at protected computers secured from unauthorized access.
Since there is no perfect secure method of protecting information during its storage, processing and transfer into electronic form, Crello does not give the full warranty of its complete safety, despite all efforts made by the company. If user’s information of an account and personal data of are protected with a password, safety and nondisclosure of this password are responsibility of a user him/herself.
Users also have a right to lodge a complaint with competent supervisory authorities in countries of their residence or location should they consider that any of their privacy rights may be infringed by Crello.
RETURN AND CANCELLATION POLICY OF PURCHASED FILES – CRELLO
Files purchased on Site are not subject to return or exchange.
If a File purchased on Site is of inappropriate quality, Crello can, upon verification of defect or deficiency, refund such File to customer’s account.
The foundation of reconsideration of the fact of purchasing File(s) is customer's request in the support service with the indication of his/her account email, payment confirmation from an email about purchase or invoice from User’s billing history and reasons stating why the quality of File(s) is inappropriate.
The criteria in accordance to which the quality of File(s) is considered inappropriate are determined by the specialists of Crello in each case, upon their sole discretion.
Crello reserves sole discretion in determining the viability of any File, and its Quality Assurance specialists will work with you to reach a fair and equitable resolution.
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How to contact Crello
For non-support, related questions contact Crello at email@example.com. If you need support, contact Crello at firstname.lastname@example.org or check out Help Center with answers to common questions and tutorials on how to use Crello.
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