About Citi Bank
Citi works tirelessly to provide consumers, corporations, governments, and institutions with a broad range of financial services and products. Citi Bank strives to create the best outcomes for clients and customers with financial ingenuity that leads to solutions that are simple, creative, and responsible.
What You Can Expect From Citi Bank
Citi's mission is to serve as a trusted partner to clients by responsibly providing financial services that enable growth and economic progress. The core activities are safeguarding assets, lending money, making payments, and accessing the capital markets on behalf of clients. Citi Bank has 200 years of experience helping clients meet the world's toughest challenges and embrace its greatest opportunities. AT Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
Citi Bank protects people's savings and helps them make purchases – from everyday transactions to buying a home – that improve the quality of their lives. Citi Bank advises people on how to invest for future needs, such as their children's education and their retirement, and helps them buy securities such as stocks and bonds.
Citi Bank works with companies to optimize their daily operations, whether they need working capital, to make payroll, or export their goods overseas. By lending to companies large and small, Citi Bank helps them grow, creating jobs and real economic value at home and in communities around the world. Citi Bank provides financing and support to governments at all levels, so they can build sustainable infrastructures, such as housing, transportation, schools, and other vital public works.
These capabilities create an obligation to act responsibly, do everything possible to create the best outcomes, and prudently manage risk. If Citi Bank falls short, they will take decisive action and learn from experience.
Citi Bank strives to earn and maintain the public's trust by constantly adhering to the highest ethical standards. Citi Bank asks colleagues to ensure that their decisions pass three tests: they are in clients' interests, create economic value, and are always systemically responsible. When Citi Bank does these things well, Citi Bank makes a positive financial and social impact in the communities Citi Bank serves and shows what a global bank can do.
Citi Bank seeks to use reasonable physical, electronic, and procedural measures to safeguard Personal Information within Citi Bank’s organization against loss, theft, and unauthorized use, disclosure, or modification. Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while Citi Bank strives to protect your information, Citi Bank cannot guarantee its security.
Personal Information Collected Through the Services
Citi Bank collects two types of information: Personal Information and Other Information.
"Personal Information" is the information:
-that identifies or can be used to identify your household;
-that relates to, describes, is reasonably capable of being associated with, or could -reasonably be linked (directly or indirectly) with you or your household;
-that can be used to authenticate you or provide access to an account;
-that relates to you and that might be sensitive (such as personal medical or health -information, account number, account value).
How Personal Information Is Used
Citi Bank uses the Personal Information Citi Bank collects to provide, maintain, and improve the Services. Citi Bank also uses the Personal Information to:
-Send you technical notices, updates, security alerts, and support and administrative messages (such as changes to Citi Bank’s terms, conditions, and policies) and to respond to your comments, questions, and customer service requests;
-Receive and respond to your submissions on the Services such as submissions on Citi News and Site Feedback;
-Permit you to participate in voluntary polls and surveys (Citi Bank may use third parties to deliver incentives to you to participate in such polls and surveys, and you may be required to provide your contact details to the third party to fulfill the incentive offer);
-Communicate with you about products, services, and events offered by Citi and others, and provide news and information Citi Bank thinks will be of interest to you (see "Your Choices" below for information about how to opt-out of these communications at any time);
-Monitor and analyze trends, usage, and activities in connection with Citi Bank’s Services;
-Develop new products and services and enhance current products and services;
-Detect, investigate, and prevent fraudulent transactions and other illegal activities, and protect the rights and property of Citi and others; and
-Carry out any other purpose described to you at the time the information was collected.
If you have any questions about this Notice, please Citi Bank using the contact form below.
If you are contacting us from outside the United States, please refer to the Citi website in your country or use the contact details in the local privacy notice for your product. If you would like to submit a request under the California Consumer Privacy Act ("CCPA"), please visit Citi's Privacy Hub at online.citi.com/dataprivacyhub or call us at (833) 971-1191. If you wish to submit a request to have your Personal Information deleted (see section 3 in the "Supplemental provision applicable to California residents" Appendix below) or wish to opt-out of the selling of your Personal Information, call Citi Bank at (833) 981-0270.
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