Recognised as the 49th fastest growing private company in the UK Sunday Times, Chi Chi London are on a mission to become your one stop fashion brand. Chi Chi London specialises in feminine, aspirational styles at an affordable price leaving you looking stunning, always. Whatever your event, Chi Chi London has got you covered with Chi Chi London’s gorgeous range of dresses and Chi Chi London’s styles are always designed with you in mind.
Chi Chi London’s collections are truly eye catching, creating a sense of individual style along with the promise that when you wear a Chi Chi dress, you will never be far from fabulous. Chi Chi London prides ourselves on exclusive, vibrant and expressive styles and are unique in both product and service, with the benefit of having a family owned factory to assist in producing Chi Chi London’s collections.
Chi Chi London’s full product range runs from a petite size 4 to a size 26 in Chi Chi London’s Curve range. Chi Chi London also has a Tall range that caters for customers over 5ft 8, as well as a Maternity range designed especially to flatter bumps of all sizes.
What Chi Chi London does
Chi Chi London recognises that as a brand, Chi Chi London has a voice and are more than just pretty clothes. Chi Chi London loves to celebrate fashion while making sure Chi Chi London spreads positivity and empower Chi Chi London’s customers. Chi Chi London endeavors to give back to Chi Chi London’s community by working with charities, supporting the industry and setting Chi Chi London’s targets to do even more. Chi Chi London wants to showcase style made for people of all ages, backgrounds and sizes and show that self love and confidence are key. Chi Chi London is inclusive & diverse both in house and out, using a range of influencers and models from all backgrounds to truly represent Chi Chi London’s brand values and integrity as a business.
Chi Chi London knows that Chi Chi London would be nothing without Chi Chi London’s customers, so Chi Chi London always strives to lead by example in all that Chi Chi London does and ensure the way that Chi Chi London communicates with Chi Chi London’s customers reflects Chi Chi London’s brand values. Chi Chi London does this by not only handling order queries carefully, but by ensuring that Chi Chi London’s products and communications are responsible, inclusive and celebrate diversity.
UK & INTERNATIONAL RETURNS
Outside of these dates all customers have 30 days from the date of delivery to return any unwanted items to Chi Chi London for a refund.
Should you wish to return your item, the following conditions must be adhered to:
Items must be returned within 30 days from the day you receive the parcel
Items must be unworn as new with all original Chi Chi tags attached
Swimwear without the hygiene seal intact cannot be returned
Jewellery sets containing pierced earrings cannot be returned
Shoes must be tried on indoors and must not show any signs of wear
If an item has been washed or altered in any way, this cannot be returned
Please hold onto your proof of postage receipt until you have received your refund/exchange just in case Chi Chi London needs to see this in the future. Chi Chi London cannot issue a refund or exchange where a postage receipt cannot be presented to Chi Chi London on request. Please note, Chi Chi London does not offer exchanges to customers outside of the UK.
If an item you have received was delivered late, incorrect or faulty, please contact Chi Chi London here. Contact must be made within 7 days of delivery.
All items are quality checked on return. If an item is returned to us damaged, worn, or in an unsuitable condition without prior agreement, Chi Chi London may be unable to accept this back and it may be returned to you at an additional cost.
If you are unable to return your item to Chi Chi London on time, contact must be made within your 30 days from delivery to inform Chi Chi London of the late return. Any returns made after the 30th day will not be eligible for a refund and may be accepted for gift voucher only. Any gift voucher issued after 30 days will be at Chi Chi London’s discretion. Please note, any items returned to Chi Chi London outside 30 days without prior agreement may be returned to you at an additional cost.
Any orders which are returned to Chi Chi London where a gift voucher and card payment have been used, Chi Chi London will refund the full gift voucher value back to your Chi Chi account first. Any remaining balance of your refund will be issued back to your payment card.
Chi Chi reserve the right to decline a refund or exchange where the above steps have not been taken.
Delivery, Exchange, Returns
Chi Chi London promises to refund any item that you are not completely happy with when you return* it to Chi Chi London in saleable condition by post within 28 days of receipt. Refunds will be credited to your original method of payment.
Please note all items must be returned with all tags on as new, unworn. Your item should be returned in its original packaging. This may not apply if there is a *fault with your item or if your item is *unfit for purpose. Chi Chi London regrets that Chi Chi London does not refund outgoing postage, refunds will be made for the cost of the item only. Chi Chi London regrets that Chi Chi London cannot apply discount codes retrospectively.
Chi Chi London charges you for your order in Pounds Sterling. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Please note that customers outside of the European Union will be liable for any import duty or other taxes, fees and charges that are applied by customs or other authorities in the country of receipt. If you are unsure about whether these duties, taxes and charges might apply to your order, you should contact your local tax or customs authorities. Please note that when paying in foreign currencies, your bank may charge a conversion rate. If you are unsure about the rate of conversion please contact your bank.
What information does Chi Chi London collect?
Chi Chi London asks for your name, telephone number, home address, email address and age for competitions, prizedraws, or newsletter sign ups. When a purchase is made on Chi Chi London’s site, in addition to the above, Chi Chi London also asks for delivery address, and payment method details. Chi Chi London may obtain information about your usage of our Website to help Chi Chi London develop and improve it further through online surveys and other requests.
What the data will be used for?
Your data will enable Chi Chi London, and Chi Chi London’s processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and Chi Chi London’s services to you. Chi Chi London may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Chi Chi. If you do not wish to be contacted for these purposes, Chi Chi London offers a range of ways in which you can inform Chi Chi London about your marketing preferences:
All email messages and email newsletters will contain information on how you can unsubscribe; or
Send an email to Chi Chi London’s customer services division or writing "unsubscribe" in the subject heading; or
Call Chi Chi London’s customer services division - see the "Contact Chi Chi London " section; or
Write to Chi Chi London at: Customer Services, Chi Chi London, Redburn Industrial Estate, 16-18 Woodall Road, Enfield, EN3 4LE
In assessing your request for goods or services, Chi Chi London may use your information for the purposes of the prevention and detection of fraud.
Under the Data Protection Act 1998 (the "Act"). Chi Chi London complies with the standards, procedures and requirements laid down in the Act to ensure that the personal information you give Chi Chi London is kept secure and processed fairly and lawfully.
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