Casper believes sleep is the superpower that charges everything people do.
Casper has spent years studying the magic and science of sleep. The more Casper learns, the more it’s sure: Great sleep changes everything. It makes Casper friendlier, faster, smarter... even warmer and fuzzier. If we all got great sleep, the world would be brighter.
So Casper dreamed a big dream
Casper started by creating an outrageously comfortable mattress and shipping it to your door in a tiny box. Now, over one million sleepers later, Casper’s mission has only grown...
Casper is here to awaken the
potential of a well-rested world.
Casper is setting a new standard in sleep innovation
Casper’s researchers, designers, and engineers at Casper Labs spend their waking hours studying sleep and creating products based on real customer needs and feedback. The result? The most innovative sleep products that no one else had ever dreamed of possible.
Casper is as obsessed with service as they are with sleep
Mattress shopping should be as comfy as crawling into bed. Whether it’s Casper’s award-winning customer experience team helping you get a new bed for a big move, or Casper’s commission-free store team answering any question under the moon, Casper wants you to rest easy.
Casper is bringing joy to a tired industry
Casper wants the world to love sleep as much as they do. From designing lovable products like Casper’s Nap Pillow and Glow light, to taking comfort to the sky with American Airlines, Casper is creating ways to turn yawns into smiles — one well-rested person at a time.
At the end of the day, Casper gives a sheet.
No, really. Casper gives sheets to those in need. And mattresses, too. Casper believes that improving the way the world sleeps also means improving Casper’s communities and its impact on the planet.
Returning any other product?
You can return your Casper items for free and get a full refund during the trial period. Customers may return a maximum of two items of the same product type. Read more about Casper’s Return Policy.
Print shipping labels
Log in to your account, or if you ordered as a guest, click the order number in your confirmation email, to view and print your shipping label.
Prepare your package
Attach the return label to the outside of the box. If you don't have the original packaging, any sturdy box will do.
Ship it at no cost
Drop your return package off at any UPS location. Sit back and relax.
What this limited Mattress Warranty covers
This limited Mattress Warranty applies to the following Defects:
-- Deterioration causing the Mattress to have a visible indentation greater than one (1) inch that is not associated with an indentation or sag which results from use of an improper or unsupportive foundation or adjustable bed base. Normal wear requires that a Mattress be continuously supported by a matching foundation or adjustable bed base with a proper bed frame sufficient to support the collective weight of the Mattress and foundation.
-- Any physical flaw in the Mattress that causes the foam material to split or crack, despite normal usage and proper handling.
-- Any manufacturing defect in the zipper assembly of the Mattress Cover
This limited Mattress Warranty does not cover the following:
-- A normal increase in softness of the foam pressure-relieving material which does not affect the pressure-relieving qualities of the Mattress.
-- Comfort preference.
-- Physical abuse or damage to the structure and/or cover material, including but not limited to, burns, cuts, tears, liquid damage, or stains; provided, that the defect is caused by such abuse or damage.
-- Damage caused by commercial use, such as in a hotel or store – unless you are a Trade Customer.
-- Replacement of any non-defective pieces in the Casper sleep system (for example, if you purchase a mattress with multiple components and only one component is defective, then Casper will only replace the defective component).
-- Any mattress (whether manufactured by Casper or not) sold by resellers who are not authorized retailers.
-- Mattresses sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the Mattress is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
In the event of a Defect, Casper’s sole and exclusive liability and your sole remedy under this limited Mattress Warranty will be, at Casper’s option, to provide a repaired or replacement Mattress or Mattress Cover, subject to your fulfillment of “Your Responsibilities” below. Replacement Mattress Covers may be provided in a color different from the Mattress Cover you originally purchased.
Fees and payments; shipping; In-home setup -; Third Party Seller purchases
Prices. The price for Products available for purchase through any Site will be displayed to you on that Site. The price for Products available for purchase through any Casper Store will be displayed next to or adjacent to the Product. In each case, the prices displayed do not include taxes. Prices for the Products may be displayed in US dollars or in local currency, depending on the location from which you purchase the Products. Any applicable taxes will be communicated to you before you place an order. There is no charge for shipping of Products unless otherwise indicated. Additional shipping fees apply for Hawaii, Alaska, the Northwest Territories, Yukon and Nunavut, unless otherwise indicated.
Payments. The Sites and the Casper Stores currently use third parties to process payments. Casper’s third-party payment processors accept payments through various credit cards, including Visa, MasterCard, American Express and Discover, as detailed on the applicable payment screen. You may also finance your purchase of Products through Affirm (in the United States) or PayBright (in Canada), as detailed on the payment screen.
In-home setup. For in-home setup and mattress removal, a customer or adult must be present at the scheduled time and delivery address. If no adult is present at the time of delivery, Casper reserves the right to leave the package with a secure receiving authority (e.g., doorman, concierge, or building package center). All mattresses removed using Casper’s in-home setup must be in sanitary condition. in-home setup fees are final and will not be refunded in the event you return any of the Products.
Third Party Seller purchases. Casper may offer certain of its Products through Third Party
Sellers. Casper does not control any Third Party Seller, and your order, purchase, receipt or use
of any Product provided by any Third Party Seller is a transaction solely between you and such
Third Party Seller. Each Third Party Seller may have their own terms, guidelines or rules
independent of these Terms, and you are fully responsible for reviewing and abiding by any
such terms, guidelines or rules. All access and use of any site controlled by a Third Party Seller
or any retail locations operated by a Third Party Seller are at your own risk.
Refunds and returns; cancellation
Cancellations. You may cancel an order placed through the Sites or at any Casper Store at any time prior to shipment.
Returns. Subject to the exceptions set forth below, you may return any Product purchased from the Sites or any Casper Store within the applicable Product's trial period, each "Trial Period” beginning upon your receipt of such Product, (each, a "Trial Period"), provided that the Product you are returning is located in the United States (not including US territories) or Canada, after the 30-Night Adjustment Period (if the Product is a Casper mattress), and subject to the conditions described below. You can find a summary of Casper’s Trial Periods policy here. You can also learn more about the 30-Night Adjustment Period here. Any refunds will be issued in the form of the original payment. If you purchased a Product from the Sites or in a Casper Store using an offer code or gift code, the dollar value of any offer code will not be refunded or credited back if any or all of the merchandise is returned. Please note that Casper does not refund any shipping costs or fees.
Trial Period Exceptions. Any Product that is (a) marked as “Final Sale” or "Clearance," (b) sold through the Casper Rest Stop (https://reststop.casper.com/) or (c) purchased as part of a "bundled" product offering (each such offering, a "Bundle"), to the extent not accompanied by the entire Bundle, may not be returned or exchanged, except in the event of a Defect, as defined in the applicable Product Warranty, or unless otherwise specified. See additional information here.
Return Procedure. Return shipping is free, provided that you are returning the Product from within the United States (not including US territories) or Canada. Refunds will be issued in the form of the original payment. Please follow the instructions below to return your Product.
Mattress: If you want to return your Casper mattress, Casper would be happy to arrange a return pick-up after the 30-Night Adjustment Period if the mattress is within the applicable Product’s Trial Period, please e-mail Casper at firstname.lastname@example.org to arrange a return pick-up.
Bed Frame and Other Furniture: If you want to return a bed frame or any other furniutre purchase within the applicable Product's Trial Period, please e-mail Casper at email@example.com to arrange a return pick-up. If you purchased your Casper bed frame or other furniture purchase with a Casper mattress, including as part of a Bundle, the applicable Trial Period will be the same as the Trial Period for the Casper mattress.
Other Products:, If you want to return any other Product within the applicalbe Product's Trial Period, please log-in to your Casper account, click on the Returns page and select the item you would like to return. Please follow the instructions and confirm the return. After confirmation, you will receive an e-mail containing a complimentary UPS shipping label for you to apply to the box as well as a return receipt. Please place the Product you would like to return, along with the return receipt, in the box, affix the shipping label to the outside of the box, and drop off the box at your nearest UPS location. All returns must be delivered to UPS prior to the expiration of the applicable Product’s Trial Period.
Return Conditions. The following conditions also apply to Product returns:
Products must be in donatable condition to be eligible for return (e.g., no stains, tears or other soiling including odors).
Products may not be returned from outside the United States or Canada.
Customers may return a maximum of two (2) of each particular Product per initial order, validated by a customer name or shipping address (i.e. please try a Product first—Casper is happy to send you more later!)
If at least one of a particular Product type is returned from an initial order, that customer or shipping address will not be eligible for additional Trial Periods on subsequent orders of that particular Product (e.g. if you return a Casper pillow, you will not be eligible for the applicable Trial Period on future Casper pillow orders).
For Bundles, (i) an entire Bundle may be returned and (ii) the longest Trial Period applicable to any Product included in that Bundle will be applicable Trial Period for the entire Bundle.
Title. Risk of loss and title for Products purchased from Casper pass to you upon delivery of such Products (by Casper or Casper’s manufacturer) to the carrier. You are responsible for filing any claims with carriers for damaged or lost shipments.
Third Party Seller Returns and Refunds. Notwithstanding anything provided in these Terms,
including this Section XI, the return of any Product(s) ordered, purchased or received from any
Third Party Seller and any refunds issued in connection with such Product(s) will be subject to
the terms and conditions of such Third Party Seller. Please contact the Third Party Seller from
which you ordered, purchased or received the Product for their applicable terms and conditions
regarding returns and refunds.
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