Bath & Body Works, LLC. is an American retailer under the L Brands (formerly Limited Brands) umbrella, along with Victoria's Secret. It was founded in 1990 in New Albany, Ohio and has since expanded across 6 continents. In 1997, it was the largest bath shop chain in the United States of America. It specializes in shower gels, lotions, fragrance mists, perfumes, creams, candles, and home fragrances.
SHIPPING OPTIONS: UNITED STATES
Thank you for shopping with Bath & Body Works! The Shipping Options below apply to in-stock merchandise for orders shipped within the United States and U.S. Territories. For order shipping outside of the U.S., view Bath & Body Works’ International Shipping Options.
*$5.99 Flat Rate Standard Shipping & Handling is available for orders exceeding $10.00 in merchandise value shipping to the contiguous United States, APO/FPO or PO Box destinations. Orders with a merchandise subtotal of $10.00 or less will be assessed a $4.00 shipping & handling surcharge.
Not all services are available for all destinations. Available service options will be displayed at checkout.
Delivery to PO Boxes may take 3-7 business days and to APO/FPO addresses may take up to 30 business days. Orders are not processed on federal holidays.
Orders with upgraded shipping & handling services are subject to verification. Orders with more than 100 items may not be eligible. Upgraded orders placed after 2 p.m. ET Monday - Friday may not be processed until the following business day. Saturday delivery is not available.
What information do Bath & Body Works collect and how do Bath & Body Works use it?
Information You Provide
When you visit Bath & Body Works’ Services, you may provide Bath & Body Workswith certain personal information, such as your name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, demographic information, responses to survey questions and any other information you choose to provide. Bath & Body Works’ Services may also give you the option to upload or share pictures or videos of yourself and others.
Bath & Body Workscollect this information at various places on Bath & Body Works’ Services, such as when you check out with your online order; engage with Bath & Body Works’ mobile applications; subscribe to email offers and mobile messaging offers; participate in surveys; enter contests or sweepstakes; or interact with special-event or program offers.
Bath & Body Worksmay also collect information that you provide on Bath & Body Works’ Services about people you know. For example, Bath & Body Workscollect your gift recipient's contact information to process your gift orders.
Information Your Devices Provide Automatically
When you interact with Bath & Body Works’ Services, Bath & Body Worksobtain certain information by automated means, including the following:
Bath & Body Worksmay obtain information about your location when you access or use Bath & Body Works’ Services: for example, via your browser information and other similar device or browser attributes (like IP address), Bath & Body Works’ store locator page, or Bath & Body Works’ mobile applications. For more details, please see "What choices do you have over how your information is used?" below.
When you access Bath & Body Works’ Services, your computer, phone, or other device may provide navigational information, such as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.
Bath & Body Worksalso may obtain information about the computer or mobile device you use to access Bath & Body Works’ Services, such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website or app usage behavior.
Cookies, Clear Gifs and Similar Technologies
To better understand how you interact with Bath & Body Works’ Services, Bath & Body Worksmay collect information using cookies, clear gifs (also known as web beacons or web bugs) and similar technologies.
A cookie is a small amount of data that is stored by your browser on your device. It's used to do things like see how you navigate Bath & Body Works’ Services and what you click on; remember you and your online purchases when you return; and recognize you and honor a special deal for you when you redeem one of Bath & Body Works’ offers from a third party’s site. This helps Bath & Body Worksimprove and deliver Bath & Body Works’ Services, provide better customer service, tailor and improve your online experience, and tailor offers to you based on your unique tastes and a combination of your online and offline (e.g., in-store) interactions and purchase history.
A clear gif is a nearly invisible pixel-sized graphic image on a web page, web-based document or email message. It helps Bath & Body Worksdo things like view the URL of the page on which the clear gif appears and the time the site, document, or email in question is viewed; and recognize you and honor a special deal for you when you navigate from a third party’s site to redeem one of Bath & Body Works’ offers that may have appeared there. Clear gifs in emails help us confirm the receipt of, and response to, Bath & Body Works’ emails, including those that you forward to friends and family; and they help deliver a more personalized or better online experience.
In addition to cookies and clear gifs, Bath & Body Worksmay also use device identifiers, web storage, and other technologies to collect information about your interactions with Bath & Body Works’ content and Services.
These technologies, illustrated above, may be used to help Bath & Body Worksunderstand which of Vinteractive experiences online users like most. Cookies, clear gifs, and similar technologies also allow Bath & Body Worksto associate your online navigational information and purchases and interactions (both online and offline) with personal information you provide (such as name, address, phone number, survey responses, and email address). Bath & Body Worksassociate this information to deliver products and services to you; improve Bath & Body Works’ business; transact business; and market Bath & Body Works’ products and services on this and other online services through a variety of media like email, mobile advertising, and direct mail.
For information about your options with respect to cookies, see "What choices do you have over how your information is used?" below.
ONLINE PURCHASE RETURN OPTIONS
Bath & Body Worksjust want you to love it! Return anything, anytime for any reason. 100% Guaranteed.
Online purchases can be returned by mail or in a Bath & Body Works store (U.S. only). Please choose a link below for more information regarding Bath & Body Works’ Return Guidelines & Instructions based on your return method:
Return my Online Purchase by Mail - United States
Return my Online Purchase in a Store - United States
Return my Online Purchase by Mail - Canada
CONTACT CUSTOMER CARE
ONLINE CUSTOMER CARE
Call Bath & Body Worksat 1-877-832-9272 (6a-2a EST). For relay service, please dial 711
Want to be added to Bath & Body Works’ mailing list? Check out this FAQ.
STORE CUSTOMER CARE
Call Bath & Body Worksat 1-800-395-1001 (9a-7p EST). For relay service, please dial 711
7 Limited Parkway East
Reynoldsburg, OH 43068
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